About me
Mixed methods researcher, typically spanning horizontally across product teams, I have built a reputation for building teams, introducing robust research frameworks and processes to organizations in order to scale research efforts.
I thrive in understanding customer needs at the discovery and propositional stage of a project and gain energy from shepherding those insights through the product development cycle and into the hands of the end user.
I focus on balancing the research needs of product and commercial teams with the commercial and strategic needs of executive leadership. I pride myself on being able to translate and communicate complex and detailed research findings in a way that can be easily understood and actioned by the intended audience.
I’m honest, realistic, enjoy collaborating across disciplines and seniorities, and default to empathetic humor when under pressure, or when de-escalating friction.
Work history
Director UX ResearchAttest
United KingdomFull Time
Skills
- Digital UX
- Mobile UX
- User Interviews
- User Journeys
- Experience Strategy
- Customer Behaviour
- Customer Journey
- UX Architecture
- UX Concepts
- Usability Testing