About me
Senior Operations Associate, within the fraud and escalations
team of a global food delivery company, renowned for bringing great quality restaurants closer to their customers. An enthusiastic self starter, possessing excellent organisation skills, credited with an innate ability to drive down rider fraud and reduce negative impact. Confident in building relationships with proven communication skills.
Work history
Rider Fraud and Escalations RepresentativeDeliveroo
London, United KingdomFull Time
● Identifying, investigating and actively problem-solving issues of rider fraud and misbehaviour.
● Designed and developed new policies and processes to help reduce negative impact from rider fraud.
● Communicating with relevant stakeholders throughout the company in process improvements.
● Handling the termination of agreements.
● Providing a platform and support system for riders and dealing with sensitive emails and data.
● Working to a deadline in a high-pressure environment.
● Adapting to changing processes, legal & policy requirements and ensuring these are met.
Rider Supply Associate (Recruiting & Onbaording)Deliveroo
London, United KingdomFull Time
● Conducting document verification in order to ensure right to work complacency
within the fleet
Implement a seamless recruitment service for new riders and maintain a support
system for existing riders.
Project management - creation, presentations and implementation of compliance
and improvement projects.
Proficient in the use of Deliveroo Admin system, Onfido, Fountain and Excel.
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Skills
- Time Management
- Organisation
- Excel
- Photoshop
- Word
- Final Cut Pro
- Logic Pro
- Music
- Administraion
- Communication
Education
T
T
BA(Hons) Music ManagementThe University of West London
- London, United Kingdom