With almost a decade of proven expertise in content creation, communication strategy, and change management, I am a seasoned professional specialising in delivering impactful and engaging messages tailored for diverse audiences and channels. Holding a master's degree in Sociology from the University of Kent and backed by a prestigious CCMP certification from Prosci, I bring a wealth of knowledge and skills that allow me to understand and influence human behaviour and organisational culture.
My passion lies in crafting user-centric, clear, concise, and consistent content that seamlessly aligns with brand identity and vision. I possess a wealth of experience in utilising various content management systems, including SharePoint, ServiceNow, and Wordpress, to publish and maintain content efficiently. Throughout my career, I have demonstrated adeptness in navigating complex communication landscapes in global organisations, driving positive change, and contributing to business success.
Recognised for my ability to thrive in dynamic environments, I have successfully collaborated with diverse teams, leveraging my skills to facilitate effective communication and foster cohesive working relationships. Eager to embrace challenges, I constantly seek opportunities for professional growth and innovation.
As a senior content and communication expert, my overarching goal is to utilise my extensive experience to help organisations achieve their objectives and spearhead positive change. I am committed to making a lasting impact through strategic communication initiatives and contributing to the overall success of the organisations I serve.
I am actively seeking a senior role where I can contribute my effective communication skills and expertise in a dynamic corporate environment committed to spearheading digital transformation and change.
Work history
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Content SpecialistANGLO AMERICAN
- London, United KingdomFull Time
* Championed a connected, respectful, engaged, and informed workplace across the group through impactful copywriting about business updates
* Collaborated with diverse stakeholders to discover and write compelling content that showcased impactful stories from across the organisation
* Wrote, edited, and published engaging news articles for the company's intranet (SharePoint), website, and internal newsletters (Poppulo) ensuring a compelling narrative
* Assisted in the planning and execution of successful internal events, translating ideas into copy to enhance participant engagement
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Content & Service Design ConsultantInfosys Consulting
- London, United KingdomFull Time
* Created a communication and channel strategy for an energy client change management project, addressing diverse business units and cultural variations via targeted copy
* Simplified complex service blueprints into tailored messaging for specific customer personas
* Collaborated with a Creative Director and Motion Designer to write copy and set the tone of voice for a compelling storyboard and narrative for an internal promotional video
* Supported rebranding initiatives and the redesign of internal and external websites for marketing purposes, infusing brand-aligned messaging into every piece of copy
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Skills
- Event Management
- Communications
- Change Management
- Stakeholder Engagement
- Content Design
- UX Copy
- User Journeys
- Agile Methodologies
- CMS Systems
- Basic Html
Education
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Certified Change Management ProfessionalProsci
- 30 St Mary Axe, London EC3A 8EP, UK
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MA SociologyUniversity of Kent
- Canterbury, United Kingdom
Merit
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