About me
A fast learner with an ability to respond with an agile approach and actively contribute in challenging and competitive environments. Strong experience in producing digital and integrated campaigns with a background in client liaison. Management and distribution of digital assets and copy writing. Branding, SEO, eCRM and data capture experience. Management of budgets, administering HR and staff processes. A passion for learning and enhancing skill sets, looking to grow and develop within a fast pace and creative work environment. Highly enthusiastic for progression and furthering professional and creative abilities, with a highly adaptable and calm attitude to all tasks.
Work history
Customer services executiveHelloFresh
London, United KingdomFull Time
Management of customer queries and complaints; conducting sound customer service and account handling, to provide the best customer experience of the brand and product. Processing payments using Abiliware, managing logistical queries and
producing error reports, calculating error margins and complaint data. Ensuring the smooth operation of back end processes, improving customer experience and service delivery. Working to sales targets; carrying out retention exercises and adhering to strict KPIs; striving to make work structures more efficient to adhere to corporate service level agreements. Always prioritising my workload to produce timely but professional results.
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Assistant ManagerS.A.Brain
- Cardiff, United KingdomFull Time
Business duty manager responsible for all aspects of running a high volume food and drink business with a £70,000 weekly turnover. Proactively managing staff to ensure adherence to strict budgets, maximising profitability and simultaneously improving service. Championed an internal CRM and feedback project to gain insights and customer data; utilising the statistics to improve customer experience and address any operation discrepancies. Fully responsible for cash management, payroll and HR processes including staff training. Always ensuring all team members were supported and received frequent and quality training.
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Skills
- Digital Marketing
- Email Campaign
- Administration
- Hospitality
- Management
Education
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U
BA International Relations with Political Science (2:1)University of Birmingham
- Birmingham, United Kingdom
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12 GCSE's (4 A, 5 B, 3 C)Croesyceiliog Comprehensive School
- Cwmbran, United Kingdom
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