About me
First year marketing student and enthusiast with a strong drive to always learn and stay current in a rapidly evolving industry. Personal and academic experience have honed my ability to optimise and improve conversion-driving content. Working in my part-time jobs taught me how to adapt to different work settings, communicate with a wide range of team members, and come up with solutions to any problems that arose, which provided me with exceptional teamwork and communication skills. I'm seeking for marketing opportunities and would want to work for a company that values innovative ideas.
Work history
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Customer service advisorWebhelp UK
United KingdomPart Time
Onboarded and delivered exceptional customer service answering on average 100 calls per day exceeding quota by 15%.
Provided prompt customer support with a professional, friendly and patient attitude. Proactively memorised over 20 company products and services.
Completed customer insight reports and input over 12,000 units of sensitive data.
Recieved a 5-star customer satisfaction rating through voice chat and email communications. Politely addressed any customer complaints, escalating to management when necessary. Listened, diagnosed and resolved technical issues guiding users through step-by-step instructions.
Retail AssistantPrimark
- Dartford, United KingdomPart Time
Ensure accurate inventory counts for over 300 items by counting stock, timely identifying and reconciling any discrepancies.
Proactively assist over 100 customers per shift, by answering questions, providing merchandise expertise, processing orders and handling payments.
Improved customers shopping experience by using my product knowledge to provide personalised recommendations that led to increased sales revenue.
Skills
- Communication
- Canva
- Adobe
- Adaptability
- Copywriting
- Microsoft Office
Education
Advertising and Marketing CommunicationsDe Montfort University
Leicester, United Kingdom