QuestionsProjectsExperienceTeam

Projects

• 3

  Agency website launchProduced a website fit for the business' next chapter. The new Saentys website positions Saentys as the leading creative consultancy for the real estate and destination sectors.
• Case study: Using agency data to make profitable decisionsHow we've implemented PSA (professional services automation) platform, Scoro, to transform the way agency management meetings are run, and enabled data-driven decision making.
• Agency Hackers Webinar: How to transform your agency's operationsIn conjunction with Agency Hackers, delivered a webinar on the work we've done to transform Saentys from 'start-up' into a business that runs like clockwork.

Work history

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Operations Consultant / Project ManagerSelf Employed
Jan 2023London, United KingdomFreelance
Digital transformation and change management expert, supporting serviced-based businesses and consultancies improve operations – mapping workflows, identifying pain points, and establishing the right people, processes and digital solutions to deliver increased efficiencies.
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Group Operations DirectorSaentys
Nov 2022London, United KingdomFull Time
Directly report to and collaborate with CEO & CSO, alongside Group Finance Director to plan and execute business strategies. Define, document, and train employees on agency best practices and software solutions. Own agency handbook, acting as a single source of truth for software, platforms, policies, and procedures. Manage agency IT infrastructure, change management programmes, internal communications, and diversity and inclusion initiatives. Develop a consistent and scalable agency delivery methodology for successful project delivery. Supervise project management officer (PMO) and resourcing management.

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Skills

• Operations Management
• Process Improvement
• Digital Transformation
• Change Management
• Internal Communications
• Project Management
• Digital Marketing
• Employee Training
• Leadership
• Stakeholder Management

Education

MBA EssentialsThe London School of Economics
Apr 2020 - Jul 2020London, United Kingdom
B
B
Marketing ManagementBCIT
Aug 2012 - Mar 2014Vancouver, Canada
Certificate Programme

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