About me

Organised, proactive and creative, I excel at event and project management thanks to my strong work ethic and time management skills. Having recently graduated from Royal Holloway, University of London with first-class honours in Music with French, I am currently seeking a role in events, with a particular interest in the media and music industries. During my studies at Royal Holloway, I built up a wealth of experience in events, beginning by working as a Student Ambassador. In this role, I used my excellent customer service skills to create an engaging and inspiring experience for visitors. In my second year of study I was promoted to Senior Student Ambassador, where I became responsible for managing specific areas at large-scale events such as Open Days and Applicant Visit Days, leading teams of around 20 Student Ambassadors. This role saw me work both individually and within my team of 10 Senior Student Ambassadors to creatively solve problems under pressure, making the most effective use of the time, personnel and resources available to me. In my third year I was awarded yet more responsibility when I became the Acting Student Recruitment Events Administrator for three months, sharing the role on a part-time basis with three others. Using my strong organisational skills I managed the university's Campus Tours schedule, liaised with other departments to arrange meetings and exchange resources, and maintained Department communications with over 200 Student Ambassadors. My technical background as a Live Sound Engineer (with additional experience in lighting) has given me further insight into the workings of events from an AV perspective. My experience as a freelancer has helped me to develop my organisational and administrative skills, and I am extremely adaptable and quick to learn when working with new teams and equipment as a result of my time as Touring Engineer for Hornman. As Lead Sound Engineer for Buddhafield in the City Festival, I work as part of the Senior Production Team, often solely responsible for sound but occasionally heading a team of engineers, whilst simultaneously being responsible for artist liaison. This has given me excellent skills in communication, problem-solving, and multitasking. Roles on the Technical Crew at Royal Holloway Students Union and the Soundworker Collective at DIY Space for London have also allowed me a more complete training in live sound and lights, and a solid understanding of good practice in health and safety. I have also developed skills in the marketing of events, through my role as Marketing Manager on the committee for the TedxRoyalHolloway 2016 conference and my Student Ambassador work with the Digital Engagement Team at Royal Holloway. These roles allowed me to hone my skills in social media, copywriting, design, and SEO, as well as working on web pages using Contensis CMS, HTML, and CSS. My major in Music, as well as 2 years of previous experience as Conductor of the Townley Grammar School Junior Choir, also gave me the opportunity to organise and deliver concerts and rehearsals. In addition to handling the logistical side of booking rehearsal and performance spaces, handling finances and sourcing accompanists, my responsibilities included marketing to prospective audience members and keeping the ensemble musicians engaged and excited about the projects. Roles at Royal Holloway as a radio presenter for Insanity Radio and music journalist for The Founder newspaper further developed my written and verbal communication skills, as well as my interpersonal skills when liaising with artists, managers and promoters over the telephone and email. In total I contributed over 1000 hours to extra-curricular life during my degree, an effort which was recognised when I received a Passport Gold Award from the university. This demonstrates my committed work ethic and boundless enthusiasm for all aspects of event management. I have a real enthusiasm for working in events, and an attitude and skill-set which allow me to excel. I hope to continue building my skills in a suitable role as soon as possible.

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Work history

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Telephone and Digital Gateway AssessorCitizens Advice Southwark
Jul 2017London, United KingdomFull Time
I interview clients over the telephone and via email, assessing their needs and capabilities and giving them appropriate information or referring them for further support. I also follow up on referrals to our Carers Team and the bureau's Work Queue. I use my skills in prioritisation and time management to manage this varied and demanding workload, and my verbal and written communication skills to communicate complex information clearly to clients.
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Volunteer Gateway AssessorCitizens Advice Southwark
Sep 2016London, United KingdomFull Time
- Interviewing clients, asking appropriate questions to explore their problem, and assessing the risk/ urgency of their issue - Identifying appropriate next steps for clients either from within the service or external providers - Writing case records using CRM - Excellent verbal and written communication at every stage: interviewing clients, reporting to supervisors for further help with a client's issue, writing clear case records for advisers to refer to during appointments - Identifying "Research and Campaigns" issues where clients are experiencing unfair treatment, which Citizens Advice can campaign or lobby on in future - Adhering to strict standards of confidentiality and data protection - Working in a team of gateway assessors and supervisors - Time management - being responsible for my own caseload and adhering to time limits for clients' cases - Working with figures, for example when helping clients with debt or employment issues - Excellent client service - being friendly and approachable, as well as flexible, open-minded and non-judgmental - Conflict resolution - sometimes dealing with difficult clients or being the bearer of bad news, remaining professional and being firm but understanding

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Skills

• Event Management
• Problem Solving
• Teamwork
• Excellent Communication Skills and Telephone Manner
• Detail Orientated
• Public Speaking
• Microsoft Office
• Time Management
• Highly Organised
• Initiative

Education

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BA Music with FrenchRoyal Holloway, University of London
Sep 2014 - Jul 2017London, United Kingdom
Activities and Societies: Global Leadership Programme 2016, TedxRoyal Holloway Conference Committee - Marketing Manager, The Founder - Student Music Journalist, Insanity Radio - Student Presenter and Music Journalist, French Society, Founders'​ Choir, Chorus, Savoy Opera Society, Pit Orchestra for Savoy Opera and Musical Theatre Societies. Graduated in July 2017 with First Class Honours. Participated in the 2016 Global Leadership Programme, a programme focusing on development of leadership skills, teamwork and cross-cultural awareness, including a research trip to Berlin and the creation of an exhibition for senior staff at the university. Prizes received in second year of study include the Pierre Turquet Prize for being an outstanding student of French and the Edward and Florence James Prize for being the most promising second-year student of Music and overall contribution to university life.

Awards

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Royal Holloway Passport Gold AwardRoyal Holloway, University of London
Formal recognition of over 1000 hours which I contributed to extracurricular life at Royal Holloway.
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Global Leadership Programme 2016Royal Holloway, University of London
An award for completion of the Global Leadership Programme, focused on the development of leadership skills and teamwork, where I undertook a research trip to Berlin to study city management and urban heritage and subsequently created and planned an exhibition presenting my findings to senior members of staff at Royal Holloway.

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