About me

Over ten years experience working in a high-pressured integrated events, marketing and creative agency, managing creative budgets of up to £100k, with up to a 20% profit margin. Alongside my team, we deliver multi-channel creative to a range of clients from SME to multi-national blue chip, within time and cost budgets, and to tight deadlines. Both client and supplier facing, I pride myself in the many connections I have built which allows me to fully recognise the importance of the client-agency relationship. Excellent interpersonal communication and negotiation skills teamed with a keen eye for detail and brand understanding enable consistent results throughout a project workflow. After returning from maternity leave in October 2020, sadly, my creative role no longer existed so OrangeDoor created me a role within the agency services team. The reason for my job search is due to missing the creative world terribly and looking forward to a new challenge! My personal passions are photography and spending time with my sassy 2 year old daughter.

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Work history

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Creative/Agency Services ManagerOrangeDoor
Oct 2014Bromley, United KingdomFull Time
This was full time until I returned in October 2020. My new role was Agency Services Manager, but I dipped in and out of creative when required: Creative Services Manager • Managed end-to-end creative, multimedia and production delivery for Dell EMC’s flagship EMEA internal training conference for the last six years. Includes oversight of trusted suppliers and creative and technical teams both pre-event and on-the-ground, as well as being responsible for ensuring final delivery meets client expectations • Project management of creative services for integrated events and marketing campaigns, including collateral for small C-Level dinners, large-format printing for exhibitions and conferences pan-EMEA, and production and supply of event apps. Inclusive of budget planning, management and reconciliation using the integrated job costing software Paprika • Utilise work-in-progress (WIP), itemised branding and creative review documents to ensure timelines are formalised, deadlines are met and clients are kept informed throughout the production workflow • Developed and implemented various internal processes, such as internal briefing forms and team project overview to aid more efficient delivery of projects, track time and capacity spent and manage expectations from the wider team. These link with our internal account management system • Responsible for personal and professional development of my team, ensuring PDPs are in place and reviewed on a bi-monthly basis • Liaise with various departments (Events, Marketing, Technical, Finance, Operations) to ensure that client accounts are effectively managed resulting in repeat business Agency Services Manager - Deliver weekly reporting to senior management team focused on client profitability, resourcing and business opportunities and reviewed on a bi-monthly basis - Project managed Paprika to Procim migration and gave/supported training - In charge of writing and updating company processes - Took on the role of ensuring GDPR compliance was being adhered throughout the company - Pulling timesheet reports and making sure staff were completing them - Company resourcing - OrangeDoor adopted a freelance model during my time on maternity leave which meant that it would become my job to liaise with all teams on a per project basis to accurately resource freelancers

Skills

• Graphic Design
• Finance
• Abobe Creative Suite
• People Development
• Client Facing
• Briefing Creative
• Workflow Management
• Project Management
• Supplier Management
• Budget Management
• Creative Direction
• Artworking
• Creative Artworking
• Artworking Brochures
• Team Leadership
• Line Management
• Cost Negotiating
• Creative Design
• Problem Solving
• Time Management
• Organisation
• Prioritisation
• Brief Writing
• Creative Resourcing