Projects
- BBC Sherlock FranceIn 2011, I created the BBC Sherlock France forum and have been managing it and its social media channels (Twitter, Facebook and Tumblr) on my free time ever since. Designing campaigns, building partnerships, I focus all my experience and knowledge in improving my readership and promote one of BBC’s hit series in France, Sherlock.
Work history
Global Customer Community ManagerMeta
- London, United KingdomFull Time
As part of the Client Success and Scaled Solutions team, I'm responsible for engaging Workplace admins, Workplace users and Communications practitioners in our core customer communities.
Role description:
- Handle day-to-day community moderation of Workplace’s global customer communities which includes approving posts, approving member requests, and moderating comments.
- Manage and publish a content calendar, ensuring content adheres to consistent voice and brand guidelines.
- Foster a sense of community with group members, by engaging with the community and responding to questions.
- Collaborate with internal stakeholders and cross-functional partners to identify new ways to drive engagement and interaction within the community.
- Represent the Workplace brand with authenticity and integrity in every interaction.
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Online Community ManagerDeezer
- London, United KingdomFull Time
Reporting directly to the Global Head of Social Media, I am responsible for creating unique and engaging content that makes Deezer stand out on social media.
My job also requires to help keep our social followers active, engaged and entertained, by actively being part of Deezer’s Global social media team. I support the wider social conversation and help ensure that we use our existing followers to grow the Deezer platform.
Role description:
- Take the brand-new Community advocacy program to the next level by growing the user communities.
- Create and execute a Community activation plan (short and long-term).
- Grow the Deezer Community by keeping users engaged and entertained, and encouraging them to join the conversation.
- Identify and manage Community super-users.
- Work closely with the in-house Social Media and Customer Service teams to ensure alignment between platforms.
- Support Deezer’s global social media team by creating content for a range of channels, contributing to the content strategy and calendar, managing and uploading videos on the YouTube channel.
- Track, analyse and report on the performance of the online community.
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