About me

Change Manager with a background in marketing, currently working on an initiative to embed Client Experience in business practices.

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Work history

Change Manager - DistributionSchroders
Sep 2019London, United KingdomFull Time
Summary: Part of the team responsible for supporting the delivery of operational change within Distribution. Project management experience: - Client Experience - intended to embed Client Experience (CX) principles in the delivery of products and services at Schroders
Marketing Executive - Global Strategic InitiativesSchroders
Oct 2018 - Sep 2019London, United KingdomFull Time
management of Marketing initiatives aligned with the objectives for Distribution. Responsibilities and experience: Project management - Global events data capture – An initiative to standardise event data capture through Salesforce to then enable automated reporting and event follow up activities. - European roadshow series – An initiative to centralise the organisation of roadshow events, delivering 12 events over the course of one month. - Institutional Client Survey – the first internally co-ordinated global client survey. - Global Innovation Challenge winner (Team Lead) – A two day event to develop an idea and pitch to a panel of judges made up of senior Schroders figures. The winning idea was to create a financial education app using gamification to target school leavers. Selected as the winner from an original list of 69 submissions. Schroders Personal Wealth - Part of the project group responsible for the marketing activities associated with the launch of the Lloyds/Schroders joint venture. Specific work streams include customer experience, lead generation, digital and tech stack, marketing operations, and collateral. Regional marketing - Sponsored events – Owner of the Pan-European sponsored events programme. - Pan-European advertising – Owner of the Pan-European media schedule. - Budget management – Responsible for managing the Global and European Marketing budgets.

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Skills

• Branding Projects
• Project Management
• Project Planning
• Project Co-ordination
• Project Conception
• Project Delivery
• Advertising Planning
• Web Administration
• Web Campaigns
• Web Analytics
• Change Management
• Change Communications
• Marketing
• Marketing Automation
• Marketing Campaigns
• Marketing Strategy
• Service Design
• Client Services
• Client Service
• Customer Service
• Customer Services
• Customer Experience