About me
I am an enthusiastic, positive, and hardworking individual, who always strives to achieve the highest standards possible, at any given task. My excellent customer service and communication skills, combined with my previous work history, make me a strong candidate for this role. I am a committed and motivated individual with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative are other key aspects that I have gained throughout my career.
Work history
N
N
Customer Service and Operations AnalystNatWest Group
Southend-on-Sea, United KingdomFull Time
My current job mostly encompasses customer service within the financial health and support sector. In a telephony-based role, I have gained excellent communication and IT skills to provide the best experience for the customer. Most of our customers are struggling to cope with their debt so I assist by assessing their affordability and find ways to help the customer manage their debts successfully. Multi-tasking is a key part of this role as I am required to ask sensitive questions to assess how the customer found themselves in this position whilst also taking notes and maintaining an empathetic attitude. This role requires me to meet call targets that are monitored daily whilst maintaining high levels of detail and achieving the right results for the customer.
D
D
Events Operations AssistantDulwich College
- London, United KingdomFull Time
Working at such a prestigious establishment, I was required to be presentable, punctual, and proficient at all times. A key part of my role was preparing, overseeing, and closing every event, be it in-house or private. Whilst overseeing the event, I would lead a team of up to 10 colleagues to ensure the smooth running of the event from start to finish. The execution of silver service was always expected. I was responsible for ensuring clients' individual dietary requirements were met and delivered seamlessly. I also held an administrative role within the team. I attended the day-to-day meetings and took notes on behalf of my manager for later referral. I regularly monitored multiple databases to keep track of the company inventory as well as being responsible for taking and handling all the cash sales. Here I gained my Level 3 NVQ in First Aid and participated in Fire Safety training.
+ Show more
Skills
- Microsoft Office
- Multi-tasking
- Admin Support
- Event Coordination
- Polite
- Custome Service
- Complaints Handling
- Communication
Education
P
P
A LevelsPalmer’s College
- Grays, United Kingdom
During my time at College I learnt a lot about myself and the world. I participated in the netball team and I found that my physical fitness can positively affect my mental wellbeing. I learnt that you can only truly gain from life by what you put into it. I did not achieve the grades that I had hoped for, but I came out of college with A levels in Business Studies and Media Studies.
B
B
GCSEBeauchamps High School
- Wickford, United Kingdom
In school, I participated in many events and held different responsibilities. I participated in every Christmas concert by either performing or hosting the event. This meant that I was in the public eye representing the school. In my GCSE's, I gained a 6 in English Language, 5 in English Literature and Mathematics, an A in Music and Media Studies, as well as 7 other GCSE's from B to D.