• Background in travel, tech and SaaS companies; • Good analytical capabilities; • Experience in product support and content strategies; • Dynamic, communicative, and creative; • Bilingual: Puent in English and a native .ortuguese speaker.
Lisbon, PortugalFull Time
• Moderation of user generated content (written comments and images); • Establish moderation guidelines, best practices and document procedures; • Check and validate Influencer profile verifications; • Support users and clients through email and live chat; • Analyze user and client requests, report product malfunctions, consolidate and share feedback/suggestions with the Product and Marketing teams and participate in product improvements; • Record events and related actions in the ticketing system (Jira Service Desk) and CRM system (Sugar); • Develop and maintain the company’s Frequently Asked Questions (FAQ) pages.
Content Insights AnalystExpedia Group
- London, United KingdomFull Time
• Work with Expedia brands and operational teams to utilise user-generated feedback, social media data, and sentiment analytics to deliver customer insights; • Support strategies for content improvement and completeness across Expedia, Vrbo and Hotels.com sites; • Design and implement different content initiatives and crowd-sourcing projects; • Management and training of outsourcing teams to complete projects; • Build and maintain text and sentiment analytic models; • Data gathering for Marketing and PR initiatives.
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- Social Media
- Analysing Trends
- Customer Experience
- Content Translation
- Content Editing
- Customer Journey
- Content Creatiion