About me
Accomplished and results-driven management professional with a robust background in
administrative leadership and team supervision across both retail and culinary sectors. With a
proven track record of driving business growth, optimising operational efficiency, and
enhancing customer satisfaction, I excel at leading diverse teams towards achieving
organisational excellence. My leadership philosophy centres on empowering individuals,
fostering a culture of collaboration, and executing strategic initiatives that are closely aligned
with company objectives. Armed with deep expertise in financial management, staff
development, and operational strategy, I am poised to bring transformative impact to a
managerial or supervisory role, where I can contribute to sustained business success and
deliver immediate, measurable results.
Work history
H
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Deputy managerHub by permier inn
London, United KingdomFull Time
Deputy Manager @ Premier Inn 2024 – till now Key Responsibilities
• Manage daily operations to ensure smooth functioning and positive guest experiences. Empower and develop the team fostering growth and providing necessary training.
• Maximise revenue opportunities through upselling and cost management.
• Ensure compliance with brand standards, health and safety regulations, and audit requirements.
• Support the Hotel Manager in executing the business plan and achieving strategic goals. Adapt quickly to changing business needs while prioritising tasks efficiently.
• Collaborate effectively with the Hotel Manager and departments for seamless operations.
Managerwagamama
- London, United KingdomFull Time
Manager @Wagamama 2021 – 2023 Key Responsibilities
• Led and mentored a team of 30+ staff, achieving a 15% increase in customer satisfaction scores and a 10% improvement in employee retention rates.
• Managed daily operations, including inventory control, scheduling, and financial oversight, resulting in a 12% reduction in operational costs.
• Spearheaded a menu revamp project that led to a 20% increase in sales, leveraging customer feedback and market trends.
• Directed marketing campaigns, boosting local foot traffic by 18% through strategic use of social media and community events.
• Ensured compliance with health and safety regulations, maintaining a 100% pass rate in internal and external audits.
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Skills
- Commuications
- Problem Solving
- Interpersonal Communication
- Motivated
- Teamworking
- Positive Attitude
- Creative Drive
- Passionate
- Hard Working
- Quick Learner
Education
Awards
U
U
Student Represtitve AwardUEL University of East London
A student representative award ( awarded by the dean )