About me
An engaging, confident and detail-oriented individual with 3 years experience as a receptionist in luxury hospitality seeking a new challenge in a more creative industry. Responsability, adaptability and outstanding customer service are attributes I can bring to a company.
Work history
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Senior ReceptionistBrown's Hotel
- London, United KingdomFull Time
- Welcome and engage with guests to suit their needs and expectations in order to correspond to the brand's ambition to deliver the highest level of service by treating each guest as an individual.
- Excellent communication skills with guests and colleagues from other departments to tailor the service, either face to face, telephone or email. If requested, I would also cover switchboard operations always with a positive attitude.
- Multi-tasking and time management skills are essential in order to perform all office tasks and simultaneously be present to deal with each guest's request in an efficient manner.
- Good sales techniques by being several times the highest upseller to superior room categories to suit the customer's preferences as well as making reservations for the hotel's food and beverage outlets and spa.
- Proven to be a team player by being elected by the Front of Office team to represent the department during meetings with the executive committee to discuss my colleagues' suggestions and concerns. Also responsible to train new reception colleagues and interns.
- Other key roles included cashiering and billing operations and stationary stock control.
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Senior ReceptionistThe Art Inn Lisbon
- Lisbon, PortugalFull Time
- Employed in an 11-room boutique hotel it was important to make each guest feel at home and to provide a professionally close service. Not only dealing with guests' requests related with the hotel but also booking transportation, recommending places to visit and restaurant reservations according to their preferences.
- The reception area was also an art gallery and therefore it was also part of the duties to assist clients with any enquiries about the pieces and the artist. Also initiated the project of promoting the artist's artwork by presenting her products to local shops and galleries.
- Independence and a pro-active attitude were essential since most of the times I was alone in the reception. During the morning shift it was necessary to balance the reception tasks with the breakfast service in a smooth manner. Occasionally, it was also required to do some minor maintenance of room’s equipment.
- Other tasks include verifying stocks and placing orders to suppliers, insertion and control of reservations, housekeeping supervision, cash handling and training new colleagues
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Skills
- Customer Service
- Admin
- Cash Handling
- Clear Communication
- Teamworking
- Art Drawing
- Positive Attitude
- Attentive
- Switchboard
- Foreign Languages
Education
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Bachelor in Hotel ManagementEstoril Higher Institute of Tourism and Hotel Studies
- Estoril, Portugal