Work history
M
M
Client Service AgentMedcan Health Managment Inc
- Toronto, CanadaFull Time
Monitored and facilitated the flow of clients through the clinic,
60 to 90 patients a day, while coordinating with various departments. Fostering good working relationships to ensure exceptional delivery of service to clients.
Supported management by mentoring and sharing best practices to onboarding team members on the day-to-day functions, system programs, and clinic workflow.
Improved the team’s communication strategy by implementing an organizational chart and staff functions for medical record and client information integrity.
R
R
Marketing Digital Specialist & Broker CommunicationsRoyal and Sun Alliance (RSA Canada)
- Toronto, CanadaFull Time
Enhanced the communication channel approach to ensure content was shared strategically and efficiently across all owned, paid and earned channels - increasing broker behaviour/engagement by 27%.
Provided ongoing support and execution of simultaneous campaigns and projects to support the marketing managers; prioritizing business objectives to maximize growth/sales in the broker channel.
Managed monthly and quarterly tracking measurement and reporting of key metrics for presentation to business and board members via Adobe Omniture, Google Analytics and Salesforce.
A fundamental aspect of this role was to build/maintain relationships
with key contacts both internal and external to the organization - agency, vendor and broker relations.
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Skills
- Hand Weaving
- Relationship Management
- Fabric
- Coordinating
- Commuications
- Marketing Strategy
- Brand Development
- Event Coordination
- Volunteer
- Textiles
Education
G
G
Graduate Diploma in Fashion ManagementGeorge Brown College
- Toronto, Canada