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Ioana Ardelean

Service Coordinator

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  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsOpps & Admin Professional - Project Manager - Client Services Coordinator

About me

I am a well organised, analytical, skilful and efficient individual with an ambitious, outgoing personality. Looking to secure a position in a creative/tech/progressive organisation, where I can bring immediate and strategic value and further advance my creative, versatile skills that I have developed from my previous successful work experience in Portugal, Romania and the United Kingdom. This has enabled me to develop my communication skills by dealing with people from diverse cultural backgrounds and at the same time has demonstrated my ability to adapt and thrive in new and different environments. Very keen to expand my current IT knowledge and take on new challenges.

Skills

  • Proactive
  • Analytical
  • Creative
  • Eager Learner
  • Computer Literate
  • Financial Administration
  • Customer Management
  • Accounts Administration
  • Contract Administration
  • Activity Organisation

Work history

Currently

Client Services Coordinator

MKM Elevators

Feb 2016
  • London, United Kingdom
  • Full Time
  • As Senior Office Administrator and Service Coordinator I am responsible for the smooth running of the administration and financial functions ensuring all processes and procedures are practiced and in place, as well as coordinating the Service Department of the company which I have helped initiate. I have successfully demonstrated the ability to prioritise a diverse and demanding workload and some of these duties involve the following: •Producing quotations and invoices, raising purchase orders managed and updated correctly, take minutes in monthly meetings • Liaising with clients, suppliers and engineers, working closely with the directors to ensure all projects are • Creating and updating work programmes using Microsoft Project, preparing project costings, coordinating the production of service report documents for various clients and prepare all necessary documentation for the monthly service meetings with the clients •Making use of various software applications on a daily basis, such as SAGE 50, SharePoint, ESM, Outlook, MS Office (especially Excel), Microsoft Project •Managing contracts and preparing tender proposals, actively monitoring KPIs and SLAs as stipulated in the contracts The demanding nature of this role has allowed me to further develop my planning and organisational skills by training new members of staff as well as my graphic design skills by creating business cards, promotional materials and sending marketing folders to potential clients.

2015

IT Tutor Assistant and Administrator

Intech Centre

Jul 2015 - Dec 2015
  • London, United Kingdom
  • Full Time
  • Required to take on a number of important tasks such as administration work, career advice, tutor support and customer service. High level of proficiency using multiple databases such as LearnDirect and BCS. Excellent IT and time-management skills allowed for the best use of time, which was very useful for being able to multitask under pressure.

2016

Feb 2015 - Jun 2016
  • London, United Kingdom
  • Freelance
  • Invigilating exams for the Examinations Office. This allowed me to develop a sound working knowledge of the academic environment as well as communicate clearly with a wide range of individuals – from course and university directors to students. It has also improved my skills in accuracy and attention to detail.

2014

Project Manager

EKA [Unity]

Sep 2014 - Dec 2014
  • Lisbon, Portugal
  • Internship
  • Involved in local and international projects in a cultural not for profit organisation. Tasks included organising events and festivals as well as liaising with the public and local and international artists.

2014

Assistant Coordinator

Quinta Essencia

Oct 2013 - Sep 2014
  • Lisbon, Portugal
  • Full Time
  • Involved in a European Voluntary Service project in a private school in Lisbon, Portugal. I was in charge of helping organising daily activities, projects and day trips. This experience helped me develop my time-management, organisational as well as communication skills as I was liaising with members of staff and students both in English and Portuguese.

2013

Public Relations Officer

GIMO(NetBet)

Dec 2010 - Aug 2013
  • Timișoara, Romania
  • Full Time
  • Apart from complex public relations tasks, customer service was an important focus in this position. Daily tasks included communicating with customers worldwide and informing them of services and promotions offered by the company, providing technical support and keeping in touch with all clients via e-mail or telephone. I was also in charge of the company's database, offering creative solutions adapted to the customers' situations as they arose.

Education

2011

Master: Mass Communications, Public Relations

West University, Timisoara, Romania

Oct 2009 - Jun 2011
  • Timișoara, Romania

2009

BA International Relations and European Studies

West University, Timisoara, Romania

Oct 2006 - Jun 2009
  • Timișoara, Romania