Projects credited in
- Benefit Cosmetics UKBenefit Cosmetics murals across Brighton and London. Design by Alice Skinner.11
- Superbrands6
- Animal Head3
- Topshop's New Campaign Girl... Gigi HadidIntroducing Gigi Hadid as Topshop's new campaign girl for AW15. She’s modelled for everyone from Balmain to Tom Ford and Chanel, and now Gigi Hadid’s our new girl for AW15! Daughter of model and reality star Yolanda Foster, Gigi landed her first modelling job for Guess at just two years old and counts the likes of Kendall Jenner as childhood friends. Now 20, Gigi’s fast become fashion’s new muse – winning 2015?s Model of the Year, starring in Taylor Swift’s Bad Blood video and becoming a style icon to millions via Instagram.4
- London Fashion Week Mens AW17TOPMAN was one of the only High Street menswear brands to show at LFWM. To mark the the occasion, we went behind the scenes to discover the season's inspiration with TOPMAN Creative Director Gordon Richardson as well as trawling the streets to deliver of-the-moment trend reports.
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Work history
Assistant ManagerBenefit Cosmetics
- London, United KingdomFull Time
Assistant Team ManagerAssistant Team Manager
Benefit Cosmetics · Indirect ContractBenefit Cosmetics · Indirect Contract
Mar 2023 · 1 moMar 2023 · 1 mo
Covent Garden · On-siteCovent Garden · On-site
ABOUT
Whilst at the 24-seven agency, I was assigned to manage 30 agency staff within the benefit cosmetics immersive pop-up store in Covent Garden for their pore product launch at the ‘Pore Wash' American-themed Car Wash Event designed by Pop Up Mob, LA.
KEY ACHIEVEMENTS
★ Made guests feel welcome and happy while achieving my daily £500 target.
★ Built good rapport with customers and received great feedback about my customer service.
RESPONSIBILITIES
★ Key Holder, first and last to close the shop, managed rest breaks and staff lunch breaks, and debriefed the team on what we did well and what we can improve on from the day before—ensured that cleanliness standards were maintained throughout the day, especially on counters.
★ Maintained high energy, enthusiasm, positivity and friendliness throughout my shift to ensure guests had the best experience and impression. Since I was at the Front of House, I felt I represented the brand, so I encouraged passengers walking by to come and experience the interactive space.
★ I used the event registration software Jotform, to register walk-ins, confirm attendance of those who preregistered online, checked off the media/press, TikTok Creators, and influencers on the guest-list and provided them with a wristband so they could have a VIP experience and collect their goody bags.
★ I introduced and advertised the new skincare range and spoke highly and enthusiastically of the new pore professional products. I suggested visitors to fill out a quiz about their skincare routine and concerns on the interactive screens to determine which product would be best suited for them.
★ I completed the benefit training, listened to the masterclasses, used my initiative to do additional research on the products, and memorised the key ingredients to be more informative when communicating with the customers as I was on counters doing one-to-one skin consultations and recommending products to customers tailored to their skin needs and concerns.ABOUT Whilst at the 24-seven agency, I was assigned to manage 30 agency staff within the benefit cosmetics immersive pop-up store in Covent Garden for their pore product launch at the ‘Pore Wash' American-themed Car Wash Event designed by Pop Up Mob, LA. KEY ACHIEVEMENTS ★ Made guests feel welcome and happy while achieving my daily £500 target. ★ Built good rapport with customers and received great feedback about my customer service. RESPONSIBILITIES ★ Key Holder, first and last to close the shop, managed rest breaks and staff lunch breaks, and debriefed the team on what we did well and what we can improve on from the day before—ensured that cleanliness standards were maintained throughout the day, especially on counters. ★ Maintained high energy, enthusiasm, positivity and friendliness throughout my shift to ensure guests had the best experience and impression. Since I was at the Front of House, I felt I represented the brand, so I encouraged passengers walking by to come and experience the interactive space. ★ I used the event registration software Jotform, to register walk-ins, confirm attendance of those who preregistered online, checked off the media/press, TikTok Creators, and influencers on the guest-list and provided them with a wristband so they could have a VIP experience and collect their goody bags. ★ I introduced and advertised the new skincare range and spoke highly and enthusiastically of the new pore professional products. I suggested visitors to fill out a quiz about their skincare routine and concerns on the interactive screens to determine which product would be best suited for them. ★ I completed the benefit training, listened to the masterclasses, used my initiative to do additional research on the products, and memorised the key ingredients to be more informative when communicating with the customers as I was on counters doing one-to-one skin consultations and recommending products to customers tailored to their skin needs and concerns.
Skills: Team Leadership · Leadership · Communication · Consultative Selling · Clienteling
Client AdvisorHarrods
- Knightsbridge, London, UKFull Time
Developed tailored communication skills, training on etiquette for 3 different cultures and core values to respectfully upsell and establish rapport. I was solely responsible for creating premium customer service by building customer rapport with VIPs, elite clients and visitors of Harrods. Through my exceptional perfume knowledge and expertise, I was able to advise customers thoroughly as I memorised each scent and underlying scent notes which went with each perfume and candle. Through my excellent product knowledge and likability, I upsold easily through my exceptional, refined and persuasive selling techniques, which catered to customers' tastes, increased my sales and contributed to my KPIs.
My experience working at Harrods enabled me to create a luxurious, sophisticated and tailored shopping experience approach for each client whilst holding both a tenacious and welcoming hostess attitude. In turn, I have confidently expanded and developed my client book with Middle Eastern, Chinese, Russian and Arab clients whilst representing this elite yet artistic perfumery brand. As an expert customer relationship builder and seasoned clientele, I secured long-lasting customer loyalty to the brand. I drove sales with my passion and enthusiasm for luxury by continuously striving to understand and anticipate each client's needs. Gained a good understanding of luxury service and customer expectations during my time here.
Always aimed to exceed customer expectations through exemplary customer service and deliver Diptyque Signature Experience by consulting with clients to determine needs and advising them through excellent product knowledge amid 239 products. Also prepared products to be collected, dispatched ready for personal shopping service. Moreover, acting as a Diptyque ambassador by nurturing existing client relations and attracting new clients to maximise sales while maintaining an enjoyable and professional working environment within the Harrods Perfume department.Developed tailored communication skills, training on etiquette for 3 different cultures and core values to respectfully upsell and establish rapport. I was solely responsible for creating premium customer service by building customer rapport with VIPs, elite clients and visitors of Harrods. Through my exceptional perfume knowledge and expertise, I was able to advise customers thoroughly as I memorised each scent and underlying scent notes which went with each perfume and candle. Through my excellent product knowledge and likability, I upsold easily through my exceptional, refined and persuasive selling techniques, which catered to customers' tastes, increased my sales and contributed to my KPIs. My experience working at Harrods enabled me to create a luxurious, sophisticated and tailored shopping experience approach for each client whilst holding both a tenacious and welcoming hostess attitude. In turn, I have confidently expanded and developed my client book with Middle Eastern, Chinese, Russian and Arab clients whilst representing this elite yet artistic perfumery brand. As an expert customer relationship builder and seasoned clientele, I secured long-lasting customer loyalty to the brand. I drove sales with my passion and enthusiasm for luxury by continuously striving to understand and anticipate each client's needs. Gained a good understanding of luxury service and customer expectations during my time here. Always aimed to exceed customer expectations through exemplary customer service and deliver Diptyque Signature Experience by consulting with clients to determine needs and advising them through excellent product knowledge amid 239 products. Also prepared products to be collected, dispatched ready for personal shopping service. Moreover, acting as a Diptyque ambassador by nurturing existing client relations and attracting new clients to maximise sales while maintaining an enjoyable and professional working environment within the Harrods Perfume department.
Skills: Fragrance · Key Performance Indicators · Numeracy · Flexible Approach · Creative Problem Solving · Beauty Industry · Point of Sale (POS) Systems · Interpersonal Skills · Attention to Detail · Problem Solving · English · Communication · Customer Service · Advertising · Strategic Planning · Consultative Selling · Luxury Goods · Customer Satisfaction · Team work · Time Management
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Skills
- Project Management
- Marketing
- Illustration
- Graphic Design
- Photography
- Copywriting
- Public Relations
- Commercial Acumen
- Ecommerce Business
- Business Networking
Education
MSc MarketingKing's College London
United Kingdom
Professional Diploma in Marketing at Oxford College of Marketing, Business, Management, Marketing, aUniversity of Oxford - Oxford Said Business School
- Oxford, United Kingdom
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Awards
BA Fashion Imaging and IllustrationLondon College of Fashion, UAL
3 year Bachelor of Arts Degree where I achieved an Upper Second Class Honours (2:1)