Project Consultant (Project and Account MGMT) and Coordinator at RedBox Digital. Managing the delivery of digital projects for various Magento based e-commerce websites.
Ever-improving planning skills, I've developed effective communication methodologies during the years working in different industries, with a wide range of people and roles.
A willingness to contribute to the creative process and to always expand my knowledge in new and interesting subjects.
Projects
- Latest in Beauty - Upgrades OptimisationWe performed a range of code optimisation for this beautifully designed website (originally developed by Redbox Digital on previous occasion) including Magento 2 Versioning, 3rd party Integrations and PHP upgrades. We faced many challenges due to the high level of customisation on site but were able to deliver a faster environment with added security features and throughout smoother performance.
Work history
R
R
Project Consultant at Redbox DigitalRedbox Digital
London, United KingdomFull Time
I began by helping with the coordination of various projects under the Head of Delivery, mainly doing project data analysis and reporting.
I have been independently delivering small-to-medium range digital commerce projects since the beginning of 2018, for various client including Paperchase and Latest in Beauty.
Redbox Digital is an award-winning ecommerce agency. Named Global Elite Partner by Magento, a prestigious title only shared with 4 others, Redbox Digital are the global experts in providing end-to-end omnichannel ecommerce solutions in both the B2B and B2C sectors.
Redbox's team of Magento 1 and 2 certified developers, dedicated project managers and a 24hr support service, offer brands a trusted hands-on and collaborative approach to delivering bespoke solutions.
With offices in London, Modena, Dubai, Mauritius, Sydney and Auckland, Redbox delivers global expertise with local thinking.
Assistant Project ManagerDentsu Aegis Network
- London, United KingdomFull Time
Assisting the team's Project Manager and 2nd line support for approximately 1600+ users across our Head Quarter in Regents Pl and other remote offices in the London area, providing IT assistance in a very fast growing and ever-changing digital environment, keeping up with what these characteristics have involved.
Project planning and resource scheduling within the IT and Facilities team to ensure projects are delivered to time and quality expectations.
Explaining various implementation processes and any technical detail to clients.
Following up with clients post implementation.
Main achievements have included proactively helping bring our request queues down from 500+ cases to an average of 20/30 cases, raising my Team's services satisfaction level and meeting SLA standards.
Knowledge transfer and development of an effective SharePoint site introducing SOPs, a KEDB, key contact information and other vital procedural documentation for more effective operation of the Deskside team, continually improving IT team functionality and efficiency.
Participated in the organisation of several office moves, managing users expectations, complying with office procedures, reporting back to Management and seeing projects through to completion.
Managing the deployment, development, monitoring, maintenance, upgrading, incidents and support of organizational IT systems, including operating systems, servers, PCs, software, apps, telephones and peripherals.
Actively working with other members of the Team and Management to create new processes and improve existing ones, passing through testing and documentation of the said.
+ Show more
Skills
- Production/project Management
- Clear Communication
- Resource Planning
- Team Building
- Team Coordination
- Project Delivery
- Account Managment
- Analysis Reporting
- Client Management
- Planning