Work history
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Flagship Store Manager, Authenticator & AppraiserDesigner Exchange
- Knightsbridge, London, UKFull Time
- Leading overall operations of the flagship store, ensuring excellent standards are maintained including visual merchandising
- Consistently overseeing and analysing sales/buy targets alongside team performance
- Risk assessments, staff hiring, training and professional development
- Supported new store openings and head office setup
- Resolving a variety of customer complaints and demands calmly and efficiently
- Nurtured and developed a positive working environment, desirable retail service while
encouraging brand loyalty and growing clients list
- Authentication, evaluation, pricing, and processing of the designer goods
- General management: opening, closing, banking, wage data, rotas, stock-check
- Supervising store e-commerce
- Supporting Area manager, Directors, Ops, Commercial and Marketing team
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Store Supervisor & AuthenticatorDesigner Exchange
- Knightsbridge, London, UKFull Time
- Helped to rebuild the team and operations under new store management
- Improving service offering, work environment, and brand culture
- Authentication and evaluation of designer goods
- Sales and overseeing customer care in-store and online efficiently and calmly
- E-commerce; photographing new stock, picking, processing, and packaging online
orders, managing deliveries and courier issues
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Skills
- Creative Thinking
- Design Thinking
- Coordination
- Management
- Fashion Design
- Service Design
Education
MA Service DesignLondon College of Communication, UAL
- London, United Kingdom
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BA Fashion DesignUniversità Iuav di Venezia
- Treviso, Italy