About me
I consider myself to be a great listener, motivated and very resolutive. I am very well organised, possessing well-developed communication skills with a high initiative and self-motivation. I am a quick learner with an ability to adapt well to new situations and implementing them on my daily routine. I am hardworking, confident, calm and good-humoured under pressure which allows me to be effective as a team member as well as when working independently. I am enthusiastic with an outgoing personality and determination to succeed!
Work history
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Guest Services ExecutiveSACO
London, United KingdomFull Time
• Reception duties which include but are not limited to check in guests, show them the apartments and how to use appliances, assist with luggage and any enquire that they might have. Also filling reports, updating bookings, creating new bookings, allocating apartments, checking apartment cleanliness when housekeeping manager is off, acting as a concierge. / Rezlynx system.
Tasks delegated: Organizing events for guest’s entertainment (monthly) together with the Assistant Apartment Manager. Uploading receipts to system and submit them every end of month. Taking dealership of reception and training new starters. Arrange presents for staff and long staying guests, following up birthdays and special occasions. Recently accepted to become Training Champion for SACO.
Skills
- Events Planning
- IT
- Spanish
- Client Services
- Organisation
- Listening
- Outlook Calendars
- Punctual
- Proactive
- Problem Solving