Ivelin Aleksandrov
Available

Ivelin Aleksandrov

Resource AdministratorCrawley, United Kingdom
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Ivelin Aleksandrov
Available

Ivelin Aleksandrov

Resource AdministratorCrawley, United Kingdom
About me
I am highly organised professional in administration and human resources. I am versatile and accomplished, self-motivated and trustworthy. I posses excellent time management and I operate with a sense of urgency. My education and experience enables me to work at various positions on different levels in the above mentioned sectors. In addition, I have experience in schools, archives, museums and cultural institutions.
Work history
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    Resource AdministratorLine Up
     - Horsham, United KingdomFull Time
    - Resourced and interviewed candidates for all levels of employment-entry to senior, contract to permanent - Kept company’s database up to date (contact details, CVs, etc.) - Supported other recruiters when needed - Onboarding
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    AdministratorEtihad Airways
     - Abu Dhabi, United Arab EmiratesFull Time
    People Performance and Employee Well-being Department Administrator / Supervisor Key responsibilities and accomplishments • HR and administrative functions: - Pre-employment and on-boarding for new joiners (Pilots and Cabin Crew) - Supervised reception and new operations staff, regarding their performance and training. Knowledge of Taleo - Handled monthly rosters of personnel - Coordinated and delivered non management training for new joiners, orientation, compliance and safety - Prepared daily sick leave reports to Crew Performance and achieved 100 % accuracy - Ensured the complete and accurate uploading of medical reports under patients’ files both physical and electronic and achieved 100% accuracy • Investigated and resolved issues within the scope of clinical operations team and assured smooth working process, resulting in reduced number of complaints by 30 % • Oversaw and assured the fast and accurate process of flight crew licenses renewal • Established and maintained relations with other medical facilities • Liaised with doctors and nurses daily for issuing referrals, insurance letters, follow-up on cases, etc. • Reviewed external KPI (contractors) and contributed with suggestions for improvement • Took the initiative and corrected over 800 mistakenly given appointments in two years • Consistently met and often exceeded 85% customer satisfaction as per KPI • Gained recognition by receiving 6 written appreciation notes and numerous verbal commendations from customers • Designed and implemented Customer satisfaction survey • Authored e-mail management guidelines for delivering timely and accurate response • Achieved no backlog or pending tasks on a daily basis
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Skills
  • Human Behaviour
  • Talent Management
  • Admin Skills
  • Customer Care
Education
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    CIPD Level 3 Diploma in HRICS Learn
    London, United Kingdom
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    BASofia University "St Climent Ohridski"
     - Sofia, Bulgaria
    Medieval European History & Teaching