About me
I am highly organised professional in administration and human resources. I am versatile and accomplished, self-motivated and trustworthy. I posses excellent time management and I operate with a sense of urgency.
My education and experience enables me to work at various positions on different levels in the above mentioned sectors. In addition, I have experience in schools, archives, museums and cultural institutions.
Work history
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Resource AdministratorLine Up
- Horsham, United KingdomFull Time
- Resourced and interviewed candidates for all levels of employment-entry to senior, contract to permanent
- Kept company’s database up to date (contact details, CVs, etc.)
- Supported other recruiters when needed
- Onboarding
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AdministratorEtihad Airways
- Abu Dhabi, United Arab EmiratesFull Time
People Performance and Employee Well-being Department
Administrator / Supervisor
Key responsibilities and accomplishments
• HR and administrative functions:
- Pre-employment and on-boarding for new joiners (Pilots and Cabin Crew)
- Supervised reception and new operations staff, regarding their performance and training. Knowledge of Taleo
- Handled monthly rosters of personnel
- Coordinated and delivered non management training for new joiners, orientation, compliance and safety
- Prepared daily sick leave reports to Crew Performance and achieved 100 % accuracy
- Ensured the complete and accurate uploading of medical reports under patients’ files both physical and electronic and achieved 100% accuracy
• Investigated and resolved issues within the scope of clinical operations team and assured smooth working process, resulting in reduced number of complaints by 30 %
• Oversaw and assured the fast and accurate process of flight crew licenses renewal
• Established and maintained relations with other medical facilities
• Liaised with doctors and nurses daily for issuing referrals, insurance letters, follow-up on cases, etc.
• Reviewed external KPI (contractors) and contributed with suggestions for improvement
• Took the initiative and corrected over 800 mistakenly given appointments in two years
• Consistently met and often exceeded 85% customer satisfaction as per KPI
• Gained recognition by receiving 6 written appreciation notes and numerous verbal commendations from customers
• Designed and implemented Customer satisfaction survey
• Authored e-mail management guidelines for delivering timely and accurate response
• Achieved no backlog or pending tasks on a daily basis
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Skills
- Human Behaviour
- Talent Management
- Admin Skills
- Customer Care