I am highly organised professional in administration and human resources. I am versatile and accomplished, self-motivated and trustworthy. I posses excellent time management and I operate with a sense of urgency. My education and experience enables me to work at various positions on different levels in the above mentioned sectors. In addition, I have experience in schools, archives, museums and cultural institutions.
- Resourced and interviewed candidates for all levels of employment-entry to senior, contract to permanent - Kept company’s database up to date (contact details, CVs, etc.) - Supported other recruiters when needed - Onboarding
People Performance and Employee Well-being Department Administrator / Supervisor Key responsibilities and accomplishments • HR and administrative functions: - Pre-employment and on-boarding for new joiners (Pilots and Cabin Crew) - Supervised reception and new operations staff, regarding their performance and training. Knowledge of Taleo - Handled monthly rosters of personnel - Coordinated and delivered non management training for new joiners, orientation, compliance and safety - Prepared daily sick leave reports to Crew Performance and achieved 100 % accuracy - Ensured the complete and accurate uploading of medical reports under patients’ files both physical and electronic and achieved 100% accuracy • Investigated and resolved issues within the scope of clinical operations team and assured smooth working process, resulting in reduced number of complaints by 30 % • Oversaw and assured the fast and accurate process of flight crew licenses renewal • Established and maintained relations with other medical facilities • Liaised with doctors and nurses daily for issuing referrals, insurance letters, follow-up on cases, etc. • Reviewed external KPI (contractors) and contributed with suggestions for improvement • Took the initiative and corrected over 800 mistakenly given appointments in two years • Consistently met and often exceeded 85% customer satisfaction as per KPI • Gained recognition by receiving 6 written appreciation notes and numerous verbal commendations from customers • Designed and implemented Customer satisfaction survey • Authored e-mail management guidelines for delivering timely and accurate response • Achieved no backlog or pending tasks on a daily basis
• Handled active accounts including Government, Corporate and FIT segments, UAE, GCC and internationally • Implemented sales action plans related to market areas as outlined in the marketing plan • Conducted daily sales calls and arranged familiarization/site inspection trips for corporate clients • Established contacts and developed relationships with prospects • Promoted and forwarded sales leads for other Starwood properties • Maintained quality service by establishing and enforcing Starwood Hotels & Resorts’ standards • Reported to DOS regarding potential markets in need of coverage and provided professional recommendations • Prepared reports by collecting, analyzing, and summarizing information • Managed e-mails, customers, and organizing meetings with clients Key Accomplishments: - Brought and developed new business together with maintaining existing accounts - Achieved revenue of AED 400,000,00