PostsProjectsExperienceTeam

Work history

T
T
Ticketing and Digital ManagerTroxy
Oct 2019London, United KingdomFull Time
Remote Customer Service ExecutiveFesticket
Apr 2018London, United KingdomFreelance
Over the summer, I have been providing much needed customer service support for Festicket, where I have been one of the top performing customer service executives during this time period, answering around between 700 – 800 emails a month. I have been working this job on a fixed term basis, and have really enjoyed my time getting an insight into one of the ticketing industry’s most exciting tech startups. Working as a team, we have managed to get the average reply time down to 14 hours, and deal efficiently with the surge in customer queries during the busy festival months.

+ Show more

Skills

• Writing
• Storytelling
• Reading

Education

D
D
MA in Dramatic WritingDrama Centre London
Jun 2016 - Jul 2018London, United Kingdom
MA in Dramatic Writing: Merit
T
T
BA (hons) in DramaThe University of Manchester
Sep 2013 - Jul 2016Manchester, United Kingdom
BA (Hons) in Drama: Second Class, Division One

+ Show more