About me

A highly organised, proactive and process orientated company ambassador with the ability to multitask and work collaboratively. Luxury Multi-Brand Relationship Manager and Head of Customer Journey of a multimillion pound retail business with 8 years of experience in luxury product retail environments. Working with brands and customers across a variety of cultures and countries in Europe, the Middle East and the USA. Skills areas I also gained extensive knowledge in but are not limited to; Wholesale, Buying and Sales. With demonstrated excellence in brand relationship growth, increasing customer service quality and Operations. Outstanding communication, relationship building and influencing skills that inspire confidence and loyalty.

QuestionsProjectsExperienceTeam

• Has anyone used Monday.com or Trello for their fashion/bridal business? Which one is better for project management & CRM?

Work history

Head of Luxury Customer Service & Operations / Brand Relationship ManagerThe Wedding Gallery
Apr 2019 - Nov 2020London, United KingdomFull Time
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Client Relationship & Administration AssistantPerry Holt & Co
Jan 2017 - Apr 2019Watford, United KingdomFull Time

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Skills

• 5. Illustration
• Design
• Ability to Communicate with Both Teammates and Clients
• Fashion/retail/luxury
• 4 Years of Work Experience
• Styling
• Brand Knowledge

Education

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BA Fashion DesignNottingham Trent University
Aug 2009 - Jun 2012Nottingham, United Kingdom
Fashion Foundation CourseLondon College of Fashion, UAL
Aug 2008 - Jun 2009Curtain Rd, Shoreditch, London, UK