About me

I am a confident and compassionate individual, with extensive experience in the travel industry. This experience in customer service and working in a large global company, has provided me with the skills and knowledge required to understand and assist in the delivery of customer requirements whilst maintaining business objectives, both commercially and operationally. I have very strong interpersonal skills and demonstrable ability to adapt and progress in any sphere. I am a very positive, cheerful, team player who is self-motivated to achieve. I am immensely passionate and enthusiastic about the marketing and events industry and am keen for my career to progress.

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Work history

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Destination ServicesTUI UK
Aug 2017London, United KingdomFull Time
Main point of contact and responsible for up to 1000 guests at a time - Organising and accompanying guests on excursions e.g. organising and transporting up to 55 guests to Valencia football stadium and booking luxury yachts in Mallorca. - Processing payments and tickets - Completing relevant paperwork including risk assesments and injury forms - Selling excursions and ensuring I met sales targets - On duty at airports to be on hand to answer any questions the guests may have or any issues that may arise - Dealing with a range of problems, having to think on my feet whilst providing top level customer service
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UsherHMCTS
Sep 2016 - Apr 2017Worcester, United KingdomFull Time
- Ensuring that the courtroom is prepared for the upcoming schedule. - Reception duties, such as greeting those coming to court for hearings or as visitors. - Calling witnesses and defendants into court. - Directing witnesses in the taking of oaths and swearing in jurors. - Labelling evidence and handing it to the jury or judge as required. - Passing messages as directed. - Keeping public areas disciplined and under control. - Administrative duties, such as filing on a computer system

Skills

• Creative
• Creative Arts
• Organisation
• Organised
• Activity Organisation
• Campaign Organisation
• Event Organisation
• Exhibition Organisation
• Origami
• Customer Behaviour
• Customer Care
• Customer Experience
• Customer Facing
• Customer Focused
• Customer Engagement
• Customer Journey
• Customer Relations
• Customer Satisfaction
• Customer Service
• Customer Support
• Custome Service
• Personable
• Persistence
• Perseverance

Education

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A LevelsKing's School Worcester
Sep 2014 - Feb 2020Worcester, United Kingdom
FINE ART BUSINESS STUDIES ENGLISH LITERATURE GEOGRAPHY