Work history
Senior Customer Support Agent
Customer & Tech Support
Investigation and testing of inquiries/issues
Responsible for passing on and creating reports and information, such as product
documentation and internal FAQs
Testing of updates and fixes on the system across multiple platforms and scenarios
Usage of management software such as JIRA, Confluence, Zendesk, Ontime, etc.
Junior Project Manager Assistant
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Hotline Operator within the Samsung Maintenance Operations team
Junior Project Manager within the Retail Display team
General assistance to the extended team and operations - including creating reports,
presentations, contacting clients and suppliers, generating Purchase Orders, site visits, etc
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Skills
- Account Management
- Client Services
- Problem Solving
- Project Management
- Relationship Management
- Excel
- Office
- Powerpoint
- Word
Education
Communication Studies
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Communication & Media