Work history
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End User Services Technician @ GoogleAstreya
London, United KingdomFull Time
• Assisted and coordinated inventory and asset management, conference room preventative maintenance.
• Provided 1st and 2nd line IT support to end users (Hardware, Windows, ChromeOS, MacOS and Google Workspace)
• Deployed and recovered Windows, Linux and MacOS Images.
• Used ticketing systems to report individual/team work accomplishments to track Service Level Agreements.
• Contributed to large scale global projects for over 250,000 users.
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Loc Management Technician @ GoogleAstreya
- London, United KingdomFull Time
• Assisted with coordinating inventory and asset management plus e-recycling for multiple sites across EMEA region (UK, Germany, Switzerland, Israel, Netherlands)
• Supervised the work of a small team domestically and a large team in EMEA (up to 25 people)
• Managed daily inventory and IT operations on a local and regional scale.
• Used ticketing systems and looker studio reports to track work accomplishments and Service Level Agreements.
• Assisted with the Inventory Data management software to maintain inventory accuracy and workflow.
• Provided weekly 1-2-1 and team based training sessions for members of my team across EMEA. This included creating the training material, organising calendar invites for all members and travelling across EMEA to provide in-person support.
• Built and rolled out new processes and procedures for use company wide. This included working with external
vendors and building both personal and professional relationships.
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Skills
- IT
- Windows
- Mac OS
- Linux
- SAP
- Google Apps
- Javascript
Education
Graphic Communication DesignCentral Saint Martins (UAL)
- London, United Kingdom
Foundation Diploma in Art and DesignLeeds Arts University
- Leeds, United Kingdom
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