About me
Highly detail orientated and organised self starter who works well independently to exceed expectations of the client.
I am motivated and offer a strong work ethic and positive attitude. Highly effective in fast paced work environments. Responsible, with excellent communication skills demonstrated by years of experience providing outstanding service.
I have a profound love of music and a vast and varying taste in genres. I have a thorough understanding of social media and in depth knowledge of popular music and artists. I’m particularly passionate about urban music, hip-hop, funk, jazz, drum& bass.
Work history
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Business Travel ConsultantCTT
- Royal Tunbridge Wells, Tunbridge Wells, United KingdomFull Time
Handling the travel arrangements of international corporate accounts, conducting research and collecting information for clientele travel. Managing post travel account reconciliation and client expense management.
I started this role just as Covid-19 lockdown commenced, however due to the serious downturn in international travel CT had to make redundancies and sadly I was affected.
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Support ConsultantHRG
- London, United KingdomFull Time
HRG (now owned by American Express Global Business Travel) are an international corporate services provider. I held various roles with HRG throughout my thirteen year career with them. These included Web Support Consultant, Senior Business Travel Consultant and Section Manager.
Key responsibilities:
Handled the travel arrangements of international corporate accounts, conducting research and collecting information for clientele travel.
Collaborated with clients, account managers and software developers to ensure the delivery of an efficient, high quality service.
Provided coaching, training, mentoring and consultation to enhance staff development, during my time as a section manager.
Involved in the successful implementation of a number of online adoptions for major corporate client accounts.
Collated statistics and data analysis for performance and training purposes
Handled feedback from received from clients whilst liaising with suppliers and account managers as necessary.
Key achievements/projects:
Rewarded a national Outstanding Contribution Award for my dedication and commitment to one of our large financial client accounts.
Was chosen as the ‘Face of HRG’ and appeared on national and international marketing campaigns.
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Skills
- Time Management
- Customer Care
- Custome Service
- Customer Analysis
- Customer Communication
- Customer Engagement
- Customer Experience
- Customer Focused
- Customer Communications
- Customer Relations
- Customer Management
- Customer Satisfaction
- Commercial Fashion
- Commincation
- Commercial Strategy
- Commercial Negotiation
- Commercial Awareness
- Commercial Analysis
- Commercial Advertising
- Social Media
- Social Marketing
- Social Media Marketing
- Social Networking
- Social Communications
- Social Analysis
- Social Awareness
- Social Engagement
- Problem Solving
- Stock Management
- Stock Control
- Detail
- Detail Orientated
- Data Collection
- Data Entry
- Data Input
- Data Management
- Data Research
- Database
- Database Administration
- Audacity
- Tenacity
- Bar Tending
- Merchandise Planning
- Merchandise Products
- Merchandising
- Branch Merchandising
- Fashion Merchandising
- Visual Merchandising
- Travel Booking
- Travel Coordination
- Travel Management
- Business Travel
- Complex Travel
- European Travel
- Trade Show
- Trade Marketing
- Travel Planning
- Training Delivery
- Training Development
- People Development
- People Focused
- People Person
- Commercial Acumen
- Market Research
- Marketing
- Market Analysis
- Marketing Promotion
- Marketing PR
- Marketing Research
- Planning
- Business Planning
- Event Planning
- Marketing Planning
- Conference Planning
Education
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A LevelHarris Academy, Dundee
- Dundee, United Kingdom
Scottish National Higher Certificate in the following:
English - A
Maths - B
Art & Design - B
Chemistry - B
Biology - B