Work history
Business ExpertApple
London, United KingdomFull Time
• Consistently using Apple CRM on a daily basis, to leverage understanding of our business customers, allowing to build rapport and continuous relationships with business sales accounts
• Engaging and developing new business customer relationships allowing to serve new technology strategy, focusing on 13 week conversion, producing 5 business opportunity orders within the first 2 weeks of being a Business Expert.
• Quickly adapted into new role and efficiently developed new skill in developing new business customer relationships and convert up to 50% assigned business leads weekly, which has positively impacted conversion rates from 5% to 9% since joining the team.
• Coaching and increasing engagement with front of house team facilitating coaching sessions to development business services knowledge and engagement for the whole store.
• Providing weekly business recap presentations to senior management and store leader, generating weekly revenue to father data, and identifying areas for store-wide improvement.
• Calling business customers to build and maintain relationships and host briefings to discuss
technology strategy and mobile device management.
Associate Brand and Communications Specialist Summer InternSalesforce
- London, United KingdomFull Time
• Planned and developed Mulesoft’s social presence, through competitive and market research, for the Help Centre and Social Media platforms, making an impact through observation and sharing a diverse perspective to increase positive customer response for the global support team.
• Explored different ways to increase customer experience and support through social platforms communicating effectively with global teams in EMEIA, APAC and AMER.
• Strategically did pilots for 15 customer journey maps for a collaborative planned project to enhance support and help centre for customers, stemming from customer feedback.
• One of the only two interns that partnered together with the Vice President of Global Support team to pitch and launch a new customer support journey, through strategically collecting trends and patterns that needed changed.
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Skills
- CRM
- CRM Experience
- CRM Platforms
- CRM Systems
- CRM Campaigns
- Sales
- Sales Administration
- Sales Strategy
- Salesforce
- B2B Sales
Education
Bachelor of Arts (BA) Pearson
London, United Kingdom