Projects
- The Cancer ChroniclesAfter receiving a cancer diagnosis, I started this blog to share my experiences through cancer treatment, and have now established an online presence and a community to support people going through cancer or interested in knowing more. I have become an expert in patient experience and I communicate with, and provide support for patients and healthcare professionals alike. I’ve contributed to scientific papers and books and have appeared on live BBC television, BBC radio, been in public campaigns
Work history
a
a
Content Writeraccelerate agency
London, United KingdomFreelance
Writing SEO content about various business and marketing topics. I contribute B2B, B2C and thought leadership articles and blog posts.
I
I
Product, Client and Content ManagerICTS Europe Systems
- London, United KingdomFull Time
- Managed the immigration software product ‘TravelDoc’, used by airlines to check their passengers against a large database of immigration legislations to ensure they carried the correct documents to enter a country.
- Expanded my team to 5 content specialists, processing 300 information updates a week.
- Worked with a complex rules engine, using text and metadata to capture and display information accurately.
- Implemented new processes to help mitigate the risk of mistakes.
- Coordinated all correspondence with the clients (business managers from around 50 different airlines, airports and governments), over email and in person, often internationally at meetings.
- Coordinated users of the system and in house software developers, IT support and business managers, driving new system developments to align the product with business requirements.
- Planned and provided input into new products and directions.
- Worked with (often conflicting) immigration regulations for every country worldwide, and regularly corresponded with governments, embassies and consulates.
- Provided input to Working Group discussions to define the future of airline travel.
+ Show more
Education
U
U
BScUniversity of New England
- Armidale NSW 2350, Australia
I majored in Zoology. At the end of my degree I was also accepted into a post grad year of full-time research (including field work) in Ecosystem management
U
U
Bachelor of Arts (BA) University of New England
- Armidale NSW 2350, Australia
I majored in Ancient History and minored in French