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A forward thinking Community Manager, Social Media Writer and Copywriter who has 5 years experience working in Social Media. My clients have included the following Channel 4, ITV, Nestle, Carphone Warehouse, Oasis Drinks, Frontier Lager, Eat Natural bars, Cockburns Port, Club Med UK, Pizza Hut, Sony, NBC Universal and more. I am currently looking for a social media role to share my love for Social Media, Marketing, PR, Editorial/Writing, Blogging and Events. I am open minded, positive and has the ability to use initiative to get things done. A fast learner who is very outgoing and has the ability to adapt to new ideas. I'm passionate about brands and I am interested in the various innovative mediums used to communicate. I am fluent in Portuguese, have excellent customer service skills and I am determined to exceed. Specialties: Social Media, Community Management, Marketing, Communications, PR and Events.
In my last role I worked as a Strategist at Wilderness for the client NBC Universal. Whilst there I looked after the rebrand of Universal Channel UK and Universal Channel South Africa where I wrote content, monitored Facebook ads and documented budget, researched the shows and found and created the relevant target audiences and carried out client amends. In addition I wrote content, wrote design briefs via Asana, dealt with client amends and did Community management for our Sony client Pop. Furthermore for our agency Pack’d I found UK based interior influencers and wrote content for our client Stitched.
My role as a Community Manager entailed writing creative content, engaging, managing and monitoring customer comments and theories via Sprinklr. The role also involved writing a daily social media listening report which cover daily hot topics and brand news. This ensured that I provided the best customer service and used a consistent and positive tone of voice across Twitter and Facebook. The dog brands I worked on include Purina One, Purina Pro Plan, Bonio, Bakers, Bakers Treats and Purina Beta. The cat brands I worked on include Purina One, Purina Pro Plan, Go Cat, Purina Gourmet, Felix and Felix Treats.
My position as a Community Manager at Psona entailed writing and scheduling creative content, constructing the content calendar, posting with a consistent and positive tone of voice on Twitter and Facebook to social media communities, engaging with the online audience and responding to their queries, writing, creating, posting, scheduling and tracking Facebook adverts and post boosts in Facebook Business Manager, monitoring consumer feedback and compiling monthly Community Management Reports and Trend Reports. The clients were Club Med UK and Fisherman’s Friend. The role also entailed compiling, creating and writing a Fisherman’s Friend monthly content pack to go out to EU markets the pack consisted of 20 social media posts and two emails.
My position at The Corner London entailed daily community management, writing, scheduling and posting content across Twitter, Facebook and Instagram for the following clients Yokebe, Oasis Drinks, Cockburn’s Port, Frontier Lager and London Pride. I also wrote content calander’s up until February 2017, helped out on Christmas shoots, managed, monitored and engaged with entrants who entered our Winter Film Club Facebook competition for Frontier and our Facebook Face Swap competition for Oasis Drinks. My aim was to engage and grow all the online audiences.
My role at Don’t Panic Partners included engaging with the Innside Hotels community on Twitter, Facebook and Instagram. My job entailed helping create the monthly social media report, writing creative and engaging posts for all social media platforms, planning the content calender, implementing and monitoring page boosts on Facebook, and using Hootsuite for social media management.
As a Freelance Social Media and Engagement Manager my position entails creating a content calender, coming up with campaign ideas, conducting market research on influencers, creating and posting content, coming up with blog post ideas, posting industry news on the PS London Linkedin and Twitter pages, community management and growing and engaging with the Eat Natural and Barbers 1833 audience.
My position as a Freelance Community Manager for Pizza Hut monitoring and replying to queries and questions on Twitter and Facebook from customers. It also involved engaging and growing the pizza hut community.
I previously worked as a Freelance Social Media Writer for ITVBe my position involved launching the channel, planning, writing and editing posts and competitions and sharing them on Instagram, Twitter and Facebook, live tweeting during shows, writing a daily social report, working with the design team on asset creation and writing the scripts alongside the announcers during live TV. It also entailed contacting talent for Q&A's, Follow Fridays and hashtag's we created (E.G: #ILoveLydiaBecause) and managing and replying to comments. My aim was to engage with the community and grow the ITVBe audience.
Being a Community Manager at Dixons Carphone entailed managing, monitoring and replying to customer services queries on Facebook and Twitter using the following Social Media management tools Conversocial and Sprout. It also involved documenting the queries sentiment, customer service level and the theme it came under. I also used Sysomos for audit and analysis.
My role at Cake (now Havas London/Socialyse) entailed managing customer services enquiries on Facebook and Twitter for Carphone Warehouse, providing feedback on customer services to the client, attending meeting and brainstorms and using Conversocial and Sysomos for social media management and audit. Compiling Twitter and Facebook data exports to send to Carphone Warehouse for the weekly report, coverage report and report monitoring and looking at social media sentiment, service level and theme.
- Writing event reviews for the Mothers Meeting Website - Putting up posts on the Mothers Meeting Tumblr page - Posting updates and event info on Twitter and Facebook - Promoting Mothers Meeting via Twitter and Facebook - Researching and contacting brands and entrepreneurs for events and new business. - Assisting in creating cool and exciting brand collaborations and event ideas. - Attending meetings and Mothers Meeting events.
My role entailed compiling research, administration, looking at the morning papers, researching new business opportunities, participating and attending meetings, capturing client media cuttings and working on client coverage reports.
Working closely with the Brands Event Manager and Senior Marketing Executive,undertaking administrative duties, helping to put together the Global Fashion Awards Event 2012 programme and winners book, contacting VVIP's, doing research and collecting information from our shortlist entry clients in addition I'll be working at the Global Fashion Awards shortlist party and the Global Fashion Awards event itself on November 5th 2012.
My role at Them Design entailed setting up and working on Them Design’s blog and a Shoreditch based blog project the role also entailed managing Them Design’s twitter. It also entails doing client research, compiling mood board images, reading and sharing news and participating in morning and afternoon meetings.
My role at Channel 4 entailed running, managing and live tweeting five days a week from the following accounts on Twitter and Facebook; @ComedyOn4, @DocsOn4 and @DramaOn4. The role also involved engaging with viewers and opinion formers during programmes/documentaries and films and re-tweeting using the social media management platform Hootsuite. In addition I had to implement a social media strategy for myself and create content for the accounts that was both informative and entertaining, support the Marketing, Digital, Production and PR teams, create trending topics and give the C4 channels a voice.
My role entailed live tweeting at Brass Agency events and all the Social Media Week events I attended, writing blog posts and promoting Brass Agency Social Media Week events using Twitter before and during Social Media Week (13-17th February 2012). My role also involved assisting with the setting up and execution of the Brass Agency Social Media Week events and meeting with contacts across the digital and social media industries.
2.1 Upper Second Class Honours Achieved BA (Hons) Marketing Communications Modules are listed below; Year 1: - Economic and Financial Aspects of Business - Marketing Intelligence - Personal and Professional Development - Principles of Marketing Year 2: - Integrated Marketing Communications - Buyer Behaviour - Marketing Research - Entrepreneurship and Small Business Marketing Year 3: - Marketing Strategy and Planning - Public Relations - Advertising and Sales Promotion - International Marketing