Work history
Deputy Manager at Whittards International Flagship
•Execute and create visual displays, develop new marketing strategies to widen our customer base and consult with the executive board.
Positively contribute to the stores KPI performance through customer acknowledgement and excellent product knowledge and open questioning skills allowing you to make relevant recommendations to match the customer’s needs.
• Plays an active part in the financial success of the Store by actively seeking out targets, understanding the impact of ATV, the importance of controlling costs, stock rotation and cash handling.
General Manager at Teavana
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• Leadership – Setting goals for the work group, developing organizational capability, and modeling how we work together. Proactively identifies problems, demonstrates calm exterior during periods of uncertainty, high pressure or change, has the ability to make difficult decisions on the spot, and coaches management staff to do the same.
• Business Requirements – Provides functional expertise and executes functional responsibilities. Oversees scheduling, ensuring sales are delivered to plan and payroll budget is maintained. Analyzes and leverages all available reporting to support the store; including payroll, productivity, and sales reports.
• Partner Development & Team Building- Assembles and develops a high performance sales team that works with a sense of urgency while providing partners with coaching, feedback, and developmental opportunities. Actively manages store partners by conducting timely performance reviews, providing regular feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools provided. Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team, resulting in an environment where partners are valued and respected.
• Responsibility for all facets of running the business including; recruitment, hiring and training, customer service, business analysis, accounting, planning, visual execution and merchandise flow.
• Executed additional responsibility such as running training conference calls for assistant general managers and also for other store managers in our region.
• Developed close relationships and travelled with the executive board to the corporate headquarters and Japan.
Skills
- Teaching
- Editing
- Promotions
- Corporate
- Presenting
- Customer Services
- Management
- Problem Solving
- Sales Support
- Public Exhibitions
- Popular Culture
- Office
- Powerpoint
- Word
- Content and Media Writing
Education
Modern History Specialising in 18th British Politics and British National Identities
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Modern History
History
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Bachelor of Arts