About me

Hello! I am currently looking for a full time or part time position as a Front Of House Coordinator, Administrator, Receptionist or Office Manager within a creative environment such as a theatre. Please get in touch! I am an experienced Customer Service Supervisor/Manager with a demonstrated history of working within the Performing Arts, Hospitality and Catering industries. Skilled in ticket sales within a box office, supervising a front of house team, taking phone calls from prospective customers, up selling, housekeeping, bar supervising, merchandising, sales, teamwork, and event management. I am also a a strong arts and design professional with a BA Honours degree in Illustration. So I am looking to find my career within in a creative environment. As someone who thrives within a small or large team and working independently, whilst adding my friendly and helpful demeanour, I could be a great candidate for you. As a respectful individual, I too understand the need for organisational skills and confidentiality when people are the centre of everything we do. I hope to offer you someone who never complains and is always enthusiastic about her job. We spend more time at our places of employment, so working well within a team and being dependable are traits I can offer you. Working within hospitality is seriously hard work, both mentally and physically. However, it has provided me with the ability to multi task, think intuitively, and proactively learn new skills. Working in Customers Service has also taught me the importance of team work and communication, as well as empathy and putting myself in the position of others. Having the chance to work within the theatre environment has been a valuable asset to my achievements over the years and I am hoping to transfer my skills to all creative environments.

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Work history

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Trainee ManagerTheatre of Comedy
May 2018London, United KingdomFull Time
I have been trained to be a Manager of both Box Office and Front Of House departments Time managing skills – such as balancing a full time position and NVQ coursework simultaneously Contribute to the administrative needs of departments, ensuring information is up to date and well organised, such as contacts Ability to answer complaints in a timely fashion diplomatically Capability to learn very quickly Ability to adapt and be flexible when transferring to different roles and responsibilities Great communication and interpersonal skills when dealing with customers across different channels such as face to face, telephone or via email Using understanding and good judgement when it comes to assessing each customers own access needs, and being able to articulate how we can help them Having my own workload that is efficiently maintained with excellent timekeeping An enthusiastic, accommodating and productive member of the team Remains positive, confident and outgoing whatever the situation Responsible for cash, card and voucher transaction Provide a welcoming and efficient stage door operation whilst being the first point of call for all departments, contractors and visitors Responsible for the implementation of health and safety measures Oversee excellent standards of upkeep and report any problems to the correct department See less
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Volunteer Prop, Set and Costume MakerOxted Operatic Society
Mar 2016Oxted, United KingdomInternship
A fantastic opportunity to help a community amateur dramatics club in the town of Oxted. Whilst I was there I helped create props and painted the set designs for the stage production of the King and I. I also assisted the wardrobe mistress in measurements for the actors and built hats for the younger cast.

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Skills

• Fashion
• Film
• Theatre
• TV
• Visual Arts
• Art Direction
• Art Photography
• Picture Editing
• Painting
• Collage
• Mixed Media
• Illustration
• Illustrator
• Photoshop
• Powerpoint
• Customer Services
• Management
• Events Admin
• Administration
• Microsoft Excel
• Microsoft Outlook
• Microsoft Office
• Organisation
• Phone Skills
• Email Communications

Education

BA IllustrationCamberwell College of Arts (UAL)
Sep 2013 - Jul 2016London, United Kingdom