A professional, enthusiastic and loyal individual who thrives best within a fast paced environment, with extensive customer service within dynamic and vibrant office environments. Proven ability to provide top level support internal and external stakeholders alike. An excellent communicator and coordinator, who adopts a focused, proactive and committed approach to all tasks, achieving results autonomously or as part of a team and remaining calm under pressure.
o Main point of contact for HR issues, and maintaining of all staff files. o Completing of holiday and sickness records and updating and maintaining the relevant records. o Responsible for carrying out inductions for all new staff. o Updating & maintaining employee Trainee Matrix. Making sure all training is up to date and booking course when needed. o Managing the company pension and healthcare schemes and being the contact between staff and providers. o Main point of contact for all IT within the office and externally for mobiles and laptops. Liaising with external IT support where necessary. o All company Health & Safety and implementing of documents and procedures. o Maintaining company accreditation in line with industry standards. o Procurement and management of all office suppliers: stationery, refreshments, waste disposal, confidential waste and branded items. o Update and issue meeting minutes. o Management of all security and office contracts including; fire alarm, CCTV, and Security Alarm o Company vehicle management of annual insurance, renewal dates, MOT, servicing, sign writing, fuel cards & congestion charge o Organising complex travel itineraries for both domestic & international travel and arranging visas where necessary. Whilst adhering to budget guidelines. o Organising staff and client social events. o Onsite First Aid and Fire Warden.
o Winner of global employee of the month twice in recognition of my hard work and contribution. o Head and treasurer of company social committee ‘Adsocial’ organising all staff social events and bi-weekly drinks events. o Office management at the global head office of 150+ persons. o Coordinating with office managers and PA’s across 34 international offices. o Providing first point of contact to regional offices and their Managing Directors. o Management of head office admin budget. o Management of Admin support and office interns. o Hiring of Interns and sole responsibility of performance reviews and objective setting. o Liaised with CFO to control cost by streamlining all office contracts to reduce company spend. o Procurement and management of all office suppliers: Stationery, refreshments, waste disposal, confidential waste. o Project management of office refurbishments and relocations. o Management of CCTV and alarm systems in line with ISO regulations. Working closely with Global Security manager. o Championing change by supporting new processes and procedures e.g company intranet within the head office. Encouraging engagement and management of content on the site. o Building and maintain areas on the intranet, this includes use of HTML. o Organising complex travel itineraries for both domestic & international travel. o Company credit card reconciliation and expenses management. o Sole responsibility of office refit working with a £50k budget and working to reduce the impact to employees during their working day. o Assisted the EA to the CEO and EA to the Chairman with project work and company-wide events. o Managed all web based conferences for the UK office. o Complete coordination and management of the building meeting room facilities. o Responsible for marketing collateral, including business cards, promo leave behinds and roadshow banners. o Booking domestic and international couriers. o Booking cars for the executive board and clients. o HR Administration.
o Management of front of house for a 60+ person office. o Point of contact for New York and Tokyo office. o Complete facilities management including office moves, internal and external maintenance, office equipment, security and cleaners. o Event management of internal and external Guinness World Record events and participation in numerous PR campaigns. o London Marathon world record participation. o PA of the month award for OS Magazine. o Complete diary management for senior team. o Ownership of all Guinness World Records Certification adjudication checks to the distribution of certificates whilst support the Records Management Team. o Supporting and ensuring smooth operations throughout each department within the office. o Qualified and Media trained Adjudicator for Guinness World Record attempts. o Ad hoc project management for the Managing Director UK. o Booking complex UK & International travels arrangements. o Upkeep and maintenance of Health and Safety within the office.
11 GCSE A-C Level