Work history
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Regional Area ManagerSunnylife
- Sydney, AustraliaFull Time
• Worked internationally, managing stores in London and across NSW & ACT, Australia
• Opened and closed over 15 pop-up stores
• Supervised and managed a sales force of 80+ sales associates
• Trained all incoming sales team members and created training documents
• Managed inventory and shrinkage
• Published rosters and consistently met staff hours budget
• Reviewed operational, inventory, sales reports and staff performance to determine
how to increase profitability
• Worked closely with the Visual Merchandise team to execute strict visual
merchandising standards
• Worked closely with Marketing team to expand customer base through in-store
promotional activity and loyalty programs
• Drove sales targets with incentive programs and merchandise planning
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Customer Care ManagerSunnylife
- Sydney, AustraliaFull Time
• Solved customer issues via email and Facebook page
• Maintained up-to-date knowledge of product and service changes
• Facilitated inter-departmental communication to effectively provide customer
support
• Managed work flow to exceed quality service goals
• Carried out data entry for replacements and returns for customers
• Assisted Online team with executing social media campaigns
• Assisted Online team with website layout and assisted in launch of UK website
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Skills
- Marketing
- Operations
- Customer Support
- Project Management
- Marketing Strategy
- Customer Service
- Foreign Languages
- Conflict Resolution
- Being fun
- Leadership
Education
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BSc Business and Retail Management - First Class HonoursUniversity of Surrey
- Guildford, United Kingdom
Key modules included: Marketing Communications, E-commerce, Business Law, International Business Strategy, Business Finance, Human Resources, Consumer Behaviour, Project Management, Supply Chain Management & Retail Buying & Merchandising
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34 points International BaccalaureateRessun Lukio
- Helsinki, Finland
Higher level subjects included English, Biology & Psychology & lower level subjects included French, History & Maths