Jenny Jacobson
Available

Jenny Jacobson

Looking for workLondon, United Kingdom
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Jenny Jacobson
Available

Jenny Jacobson

Looking for workLondon, United Kingdom
Work history
    S
    S
    Regional Area ManagerSunnylife
     - Sydney, AustraliaFull Time
    • Worked internationally, managing stores in London and across NSW & ACT, Australia • Opened and closed over 15 pop-up stores • Supervised and managed a sales force of 80+ sales associates • Trained all incoming sales team members and created training documents • Managed inventory and shrinkage • Published rosters and consistently met staff hours budget • Reviewed operational, inventory, sales reports and staff performance to determine how to increase profitability • Worked closely with the Visual Merchandise team to execute strict visual merchandising standards • Worked closely with Marketing team to expand customer base through in-store promotional activity and loyalty programs • Drove sales targets with incentive programs and merchandise planning
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    S
    Customer Care ManagerSunnylife
     - Sydney, AustraliaFull Time
    • Solved customer issues via email and Facebook page • Maintained up-to-date knowledge of product and service changes • Facilitated inter-departmental communication to effectively provide customer support • Managed work flow to exceed quality service goals • Carried out data entry for replacements and returns for customers • Assisted Online team with executing social media campaigns • Assisted Online team with website layout and assisted in launch of UK website
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Skills
  • Marketing
  • Operations
  • Customer Support
  • Project Management
  • Marketing Strategy
  • Customer Service
  • Foreign Languages
  • Conflict Resolution
  • Being fun
  • Leadership
Education
    U
    U
    BSc Business and Retail Management - First Class HonoursUniversity of Surrey
     - Guildford, United Kingdom
    Key modules included: Marketing Communications, E-commerce, Business Law, International Business Strategy, Business Finance, Human Resources, Consumer Behaviour, Project Management, Supply Chain Management & Retail Buying & Merchandising
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    34 points International BaccalaureateRessun Lukio
     - Helsinki, Finland
    Higher level subjects included English, Biology & Psychology & lower level subjects included French, History & Maths