Work history
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Senior Digital Marketing Specialistdotdigital
London, United KingdomFull Time
I work in the Professional Services department as part of the Onboarding and Managed Services team. As a senior team member, my role include:
- Supporting the Managed Services & Onboarding Manager with reporting on team utilisation, running daily stand up calls and mentoring team members on projects
- Successfully project managing and delivering enterprise customer onboardings and automation projects for businesses such as Papa John’s, Drinkies (a Heineken
subsidiary) and Universal Music Group
- Delivering engaging product enablement and
implementation sessions both externally
for clients and internally for Account Management and Sales teams
- Designing and improving internal processes and materials that enhance efficiency and
customer experience
- Advocating customer use-cases to the Product Management team
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Digital Marketing Specialistdotdigital
- London, United KingdomFull Time
- Successfully project managing and delivering onboardings, campaign management and
automation projects for retailers such as Habitat, City Wonders and Guide Dogs
- Building relationships with customer stakeholders, from end users to decision makers, to understand their business and technical goals for using dotdigital Engagement Cloud
- Coordinating effectively with ecommerce agencies and third parties to drive desired outcomes for clients
- Ensuring a successful transition to the Customer Success and Account Management teams after onboarding
- Driving my versatility by self-directed learning and development
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Skills
- Client Communication
- Email Design
- Dotmailer
- Google Analytics
- Email Marketing
- Time Management
- Client Services
- Coding Emails
- Automation Marketing
- Project Management
Education
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2:1 Modern LanguagesUniversity College London (UCL)
- London, United Kingdom
BA Modern Languages (Italian & Spanish)
Included two semesters abroad at the University of Valencia (Sept 2014 - Feb 2015) and the University of Bologna (Feb 2015 - July 2015)