About me
Dynamic and passionate freelancer specialising in filming, editing, event management and producing. Adept at full event management, assisting clients from event conception to fruition. Detail oriented and able to manage several projects at once. Hands on when creating content that varies from filming and editing dance videos to assisting as an audio/visual technician in live events.
Work history
Technical Expert/MentorApple
London, United KingdomFull Time
Mentored new and current team member by reverse shadowing, giving shortcuts for successful interactions and providing templates for troubleshooting.
Supported internal meetings regarding the creation of the Black Unity Apple Watch bands
Elevated on-time appointment average from 40% to 80% by empathising with customers and developing a new method of checking In customers.
Improved my NetPromoter score by probing deeper, using Apple Steps of Service and communicating Apple’s desire to resolve the issue as well as the symptom.
Reduced my session duration by 25% by using analogies to help customers understand technical issues.
Improved overall mood of store by interacting in a charismatic and passionate way which lead to improved productivity by 20%.
Curated in-house social gathering for Genius Bar for hitting targets.
Regularly led store meetings with immersive games and talks.
Led and coordinated ‘Today at Apple’ sessions for people with varying skills and ages.
Increased sales by informing customers of the plethora of services and options Apple has to offer.
I
I
ProducerIndependent Freelancer
London, United KingdomFreelance
Effectively managed multiple projects, delivering optimal results for video productions
Curated meaningful content across multiple media platforms.
Suggested creative and practical changes to dance videos
Handled the registration of customers
Updated and developed event documentation and attendee registration on excel
Managed and coordinated event rehearsals
Assisted in audio-visual elements
Reviewed event feedback to make a concise report on how to improve the attendee experience
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Skills
- Event Coordination
- Photography
- Video Editing
- Event Curation
- Event Logistics
Education
W
W
Media ProductionWestminster Kingsway College
- London, United Kingdom
Awarded:
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