Driven, creative and animated event coordinator with over 4 years experience in both small and large scale social events in Britain and Europe. I enjoy coordinating as it is immersive and allows me to exaggerate my passion for excellence practically.
London, United KingdomFull Time
Supported internal meetings regarding the creation of the Black Unity band Elevated on-time appointment average from 40% to 80% by seeing through the eyes of the customer and designed a new method of the on-point journey. Improved NetPromoter score by probing deeper, AAA (acknowledge, assure, align) and elaborating that Apple desire to resolve the issue as well as the symptom. Used analogies to help customers understand technical issue which cut session duration by 25%. Mentored new and current team member by reverse shadowing, giving shortcuts for successful interactions and providing templates for troubleshooting. Improved overall mood of store by interacting in a charismatic and passionate way which lead to improved productivity by 20%. Curated in-house social gathering for Genius Bar for hitting targets. Led store meetings with immersive games and talks. Led and coordinated ‘Today at Apple’ for people with varying skills and ages. Increased sales by informing customer of the plethora of services and options Apple have to offer.
Event coordinatorFreelance Agency
- London, United KingdomFreelance
Created and maintained budget for events by utilising local services and providers Curated high-detailed and unique concepts for events Organised and managed schedule by being versatile and multitasking in a high paced environment Led staff meetings with Keynote presentation of our budgets, logistics and resources Collaborated in audiovisual and technical aspect of the event Managed artists and staff on event day Inspected venues to ensure they complied with health and safety procedures Filmed and edited promotional videos Created and developed new event concepts and execution Negotiated with contracted freelancers (DJ, photographer, host, talent etc) and came 15% under budget Handled inquires from staff and customers
- Event Coordination
- Video Editing
- Event Curation
- Event Logistics