Jessica Ibeh
Available

Jessica Ibeh

Event producerLondon, United Kingdom
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Nancy Barnes
Hanna Norberg-Williams
Spike Bee
Jessica Ibeh
Available

Jessica Ibeh

Event producerLondon, United Kingdom
About me
Dynamic and passionate freelancer specialising in filming, editing, event management and producing. Adept at full event management, assisting clients from event conception to fruition. Detail oriented and able to manage several projects at once. Hands on when creating content that varies from filming and editing dance videos to assisting as an audio/visual technician in live events.
Projects credited in
  • Apple
    Apple
Work history
    Apple logo
    Apple logo
    Technical Expert/MentorApple
    London, United KingdomFull Time
    Mentored new and current team member by reverse shadowing, giving shortcuts for successful interactions and providing templates for troubleshooting. Supported internal meetings regarding the creation of the Black Unity Apple Watch bands Elevated on-time appointment average from 40% to 80% by empathising with customers and developing a new method of checking In customers. Improved my NetPromoter score by probing deeper, using Apple Steps of Service and communicating Apple’s desire to resolve the issue as well as the symptom. Reduced my session duration by 25% by using analogies to help customers understand technical issues. Improved overall mood of store by interacting in a charismatic and passionate way which lead to improved productivity by 20%. Curated in-house social gathering for Genius Bar for hitting targets. Regularly led store meetings with immersive games and talks. Led and coordinated ‘Today at Apple’ sessions for people with varying skills and ages. Increased sales by informing customers of the plethora of services and options Apple has to offer.
    I
    I
    ProducerIndependent Freelancer
    London, United KingdomFreelance
    Effectively managed multiple projects, delivering optimal results for video productions Curated meaningful content across multiple media platforms. Suggested creative and practical changes to dance videos Handled the registration of customers Updated and developed event documentation and attendee registration on excel Managed and coordinated event rehearsals Assisted in audio-visual elements Reviewed event feedback to make a concise report on how to improve the attendee experience
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Skills
  • Event Coordination
  • Photography
  • Video Editing
  • Event Curation
  • Event Logistics
Education
    W
    W
    Media ProductionWestminster Kingsway College
     - London, United Kingdom
    Awarded: MMM