Action-oriented and comprehensive. Qualified in both APMG Agile Programme Management and PRINCE2 along with 7+ years of experience in project planning, execution and activation and building client relationships. I have wealth of experience implementing custom-made processes across companies, managing change to enable businesses to scale and working closely with CEOs, Founders and C-Suite stakeholders to ensure company goals are achieved. In terms of who I am as a person, I’m resourceful, diligent, adaptable, action-orientated, a meticulous planner and an over-communicator. Eager to help companies design and improve the efficiency of internal processes in order to manage multiple and simultaneous workloads and priorities and improve internal communication and operations.
Head of DeliveryRotaCloud
- York, United KingdomFull Time
I was hired as Head of Delivery for RotaCloud to establish company-wide processes to ensure simultaneously, multiple projects were delivered on time, benefits were realised, KPIs were implemented, ownership and responsibilities were understood, cross-department communications were established and efficiencies were created and maintained. - Implemented Agile & Scrum methodologies across the company, acted as Scrum Master and charied all Agile ceremonies across three development teams. - Redesigned and implemented new project lifecycles for the company, enabling them to manage multiple projects and priorities. This included tailor-made new workflows and permissions within Jira across three development teams, establishing company-wide severity and priority definitions, creating document templates for each stage of the process and building a formalised UAT process. - Created and established pre-development and post-development processes to ensure features were ready for development, KPIs were written and tracked, marketing activities were in place and post-launch support was ready. - Worked with Co-Founder to determine how high-level features were prioritised and allocated on the product roadmap. - Chaired all project status meetings with relevant stakeholders and produced relevant project reports. Key achievement: - Produced tailor-made processes that provided company-wide visibility on the priorities, key dates and order of delivery. Generated clearer cross-departmental communication and project expectations.
Agile Project ManagerLivestyled
- London, United KingdomFull Time
- Managed the planning, delivery and activation of multiple, simultaneous internal and external projects. Delivering an average of 10 new apps and/or app updates each month, along with regular backend releases. - Worked closely with top-level management at the likes of AEG Europe, Tottenham Hotspur to deliver their projects. This included leading the project kick-off meetings and weekly catch-up calls. - Establish company-wide processes to ensure multiple projects could run simultaneously. These stricter processes increased project deliverables and reduced go-live software errors which were noted as a major overall achievement for the business. - Managed the company’s development roadmap used to schedule upcoming projects and provide the sales team with potential go-live dates for prospective clients. - Collated appropriate reports from all projects stakeholders to circulate a weekly company-wide portfolio report. An average of 54 projects and features were tracked and reported weekly. Key achievement: - Managed the software delivery of the Tottenham Hotspur mobile app. A complex project with multiple, dependable features and third-party integrations. Worked closely with the client’s senior management stakeholders and achieved the desired go-live deadline.
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- Change Management
- Operations Management
- Problem Solving
- Communication Skills
- Portfolio Management
- Programme Management
- Stakeholder Management
- Process Development
- Business Transformation