Jo Mary Watson
Available

Jo Mary Watson

WriterLiverpool, United Kingdom
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Pip Jamieson
Simon Kuhn
Lewis Lister
Jo Mary Watson
Available

Jo Mary Watson

WriterLiverpool, United Kingdom
About me
writer | reader | marauder
Work history
    Bosch logo
    Bosch logo
    Bilingual Social Media SpecialistBosch
     - Liverpool, United KingdomFull Time
    Responsibilities: • Proactive monitoring of CRM tool ‘SocialCom’. Dealing with customer enquiries and complaints from multiple platforms (Facebook, Twitter, YouTube, and Instagram) from a minimum of 20 separate Bosch owned channels. Monitoring LinkedIn for five separate Bosch owned channels • Participating in daily business Skype calls to clients in Germany regarding their specific social media channels; with a focus on any foreseen issues, daily topics on the agenda and upcoming events • Monitoring press and public social media feedback at global Bosch conventions and expos • Social media mentoring for other Bosch sites, specifically Kazan, Russia, Timisoara, Romania, Joinville, Brazil, and Korea via Skype and/or Outlook • Liaising with clients in order to create new channels and projects including technical implementation • Assisting the content management team by creating social media posts using information from official press releases • Providing 2nd level support with accurate and relevant information regarding customer enquiries • Organise and action requests from customers and colleagues from multiple Bosch sites • Managing and monitoring Bosch owned apps on both Apple and Google Play • Writing and uploading relevant articles about competitor news onto the internal Bosch Connect page enabling colleagues to stay up to date with technology development, specifically automotive. • Staff Training in software, company procedures and creation of ‘how-to’ guides for day to day processes. • Keeping internal knowledge databases up to date with relevant contacts, information and new developments
    Deckers Brands logo
    Deckers Brands logo
    Bilingual Customer Services RepresentativeDeckers Brands
     - Shaftesbury Ave, London, UKFull Time
    Responsibilities: • Main point of contact for European customers, for three brands within the company • Proactive monitoring of CRM tool Zendesk. Dealing with customer enquiries and complaints from multiple platforms (Facebook, Twitter, email, phone) • Keeping internal knowledge databases up to date with relevant contacts, information and new developments • Writing and proofreading of website content • Updating of brand websites • Finding and solving of problems within the company’s processes in the last part of the supply chain
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Skills
  • Social Media
  • Blogging
  • Cultural Projects
  • Open Minded
  • German
  • Collaborative Working
  • Artist Assistant
  • Wordpress Tumblr
  • Microsoft Office
Education
    Bachelor of Arts
    Magdeburg, Germany
    Cultural Engineering (Cultural Studies, Knowledge Management, Logistics, Project Management, Teambuilding, Idea Engineering)
    Study Abroad Semester
     - 
    Study Abroad Semester in "Media and Cultural Studies" (Cultural Identities, Media & Communication Industries, Creative Writing)
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