About me
Based in Lisbon, I am currently looking for job opportunities in Marketing either in Lisbon or remotely.
Since completing my undergraduate degree in Psychology at the University of Exeter, I have gone on to work at several startups gaining experience in various areas including Marketing, Social Media Marketing, Public Relations, Customer Support, and Customer Success.
Academically, I have since done two Masters in both Communications (at Universidade Católica Portuguesa) and Marketing (at ISCTE), and in my spare time went on to learn Fullstack Web Development with Le Wagon.
I am multilingual, and due to growing up in a multicultural environment and working in several countries, I am highly adaptable and flexible. I am a fast learner and dynamic individual, and welcome challenges with open arms.
Work history
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Customer Support, Marketing & Junior Customer Success ManagerTrint
- London, United KingdomInternship
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Customer Support, Marketing & Junior Customer Success ManagerTrint
- London, United KingdomInternship
Working primarily in Customer Support, as well as across teams, including working as a Junior Customer Success Manager, and working as part of the Marketing Team.
Customer Support:
- Working alongside the Head of Support, responding to customer emails and working with the Engineering, Product, and Marketing teams to: fix bugs; improve UI/UX; develop new features; and test Marketing campaigns.
- I also took over as interim Head of Support in the London office for a few weeks, while the Head of Support was away.
Marketing:
- Primarily took charge of building a PR list from scratch with the ultimate goal of bringing PR work in-house.
Junior Customer Success Manager:
- Building and developing relationships with Enterprise clients.
- Data analysis, and Enterprise client research. For example, I took charge of compiling Enterprise client feedback to present during our weekly company meetings, with the aim of providing insight to the Product team on Enterprise client needs and desires, as well as how Customer Success could better adapt training for Enterprise clients.
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Skills
- Web Design
- Web Development
- Google Analytics
- Marketing Analytics
- Copywriting
- Foreign Languages
- SEO Optimisation
- Social Media Marketing
- Project Management
Education
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MSc MarketingISCTE Business School
- Lisbon, Portugal
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MA Communication and MediaCatólica Lisbon School of Business & Economics
- Lisbon, Portugal
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Awards
Fullstack Web DevelopmentLe Wagon Lisbon
Le Wagon is a full-stack bootcamp, rated as the Number 1 coding bootcamp in the world according to Coursereport and Switchup. This intensive course consists of Ruby on Rails, Javascript, HTML, CSS and SQL, and provides several additional work tools to create and build any web app, such as technical workflow used in most successful startups, as well as tools like Heroku, Stripe, Mandrill, Algolia to deploy an app and integrate advanced features such as payment, geolocation, mailing, search, etc.
This Full-Stack Coding Bootcamp includes:
Ruby on Rails, JavaScript, Bootstrap, HTML, CSS, jQuery, git, GitHub, Heroku, as well as key learning points of UX/UI.
In the last week of the bootcamp we were divided into small groups to create, develop, and build our own app from scratch. Our group built WinWin (link below), an intergenerational social platform aimed at sharing life experiences and wisdom across several generations.