About me
I would consider myself as a very creative and confident individual. I am very hard working and put my absolute everything into any task thrown my way, completing this to the highest standard. I work extremely well in a team and consider myself very approachable with a friendly face and smile. I can also work well individually and can adapt to any situation I need to be in. I currently work in a very fast paced multitasking job so have to manage my time and workload extremely carefully. I have to apply a high attention of detail always as my job role can include very sensitive cases.
I approach every new opportunity with a open and creative mindset and continuously have a enthusiastic out look into achieving high standards and excelling targets.
Photography is a big passion of mine and I am known to have a camera stuck to me at family events and holidays. I am a frequent user of social media and have several accounts set up portraying my photography & fitness.
I am a very fast learner and always keen to learn new things and improve my current skill sets. I aim to bring a warm cheerful vibe to the workplace and include myself in the banter been thrown back and forth.
Work history
A
A
Mental Health Claims AdvisorAXA PPP healthcare
Royal Tunbridge Wells, Tunbridge Wells, United KingdomFull Time
Customer Service
Full HNT training (health navigation training)
Full personal advisor training
Taking customer queries
Directing/transferring them onto the right departments
Creating claims
Updating claims
Explain cover plans
Taking customers complaints
Been cross trained in several areas
Focus solely on Mental Health claims
Fast paced environment
Taking 30-50 calls a day
Communicating externally and internally via phone and email to customers
Empathy training
Rejecting treatment
Admin
Reviewing reports
M
M
Digital Marketing ApprenticeshipMarkerstudy
- Royal Tunbridge Wells, Tunbridge Wells, United KingdomFull Time
- Creating banners and website pages for companys such as Geoffrey, Zenith Insurance and Auto Windscreens.
- Creating flyers to be displayed in shop windows/ fitting hubs for Auto Windscreens.
- Writing and uploading blogs onto websites.
- Using google analytics to review websites traffic sources.
- Researching promotional gifts to be used at events.
- Organising orders/delivery for companys within the buisness.
- Taking photos to be put up onto social media sites.
- Organising events.
- Photo editing using Adobe.
- Creating and monitoring social media accounts for the apprenticeship scheme.
- Events planning
Skills
- Photography
- Photography Editing
- Photoshoot Assisting
- Photoshop
- Creative Cloud
- Adobe
- Adobe Lightroom
- Adobe Premiere
- Adobe Photoshop
- Adobe Muse
- Adobe Bridge
- Adobe After Effects
- Google Analytics
- Customer Care
- Customer Experience
- Customer Focused
- Customer Support
- Customer Service
- Consumer Health
- Admin
- Administraion
- Excel
- Microsoft Excel
- Powerpoint
- Microsoft Powerpoint
- Word
- Microsoft Word
- Canva
- Outlook
- Outlook Calendars
- Microsoft Outlook
Education