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I managed the sourcing, marketing and administration of hundreds of jewellery products for MBI Inc., a direct marketing company primarily using digital and print media. I was responsible for developing and implementing marketing campaigns, writing copy and directing creative. Decisions were based on analysing results on a quantitative and qualitative basis, with an eye to building on previous successes as well as innovating new advertising strategies and product types.
I helped my father, a visual artist, in the creation of a neon installation for the Kardomah Café in Swansea, Wales, which was completed in October 2014. I performed administrative duties such as sending invoices, sourcing technicians for the creation and installation of the work, writing press releases and contacting local newspapers for publicity. I had a key responsibility in making sure all aspects of the installation ran smoothly and on time.
I worked in a team of eleven on a project in London managed by Deloitte UK, handling complaints regarding the potential mis-selling of Lloyds’s PPI products. I was responsible for gathering data from the bank’s systems, calling customers and analysing their testimony, and providing the bank with a decision on whether the complaint should be upheld. I also supervised peers’ outbound calls, delivered presentations and trained teams in GRC issues. I was measured against strict case completion targets, with a requirement to achieve high quality standards and provide a fair outcome to each customer.
I worked for Listen, a professional fundraising organisation based in London, on the National Trust’s first ever telephone campaign. I called current National Trust members, making them aware of the problems being faced by the charity and appealing for additional donations. I was responsible for maintaining the trustworthy reputation of the charity, speaking in a friendly and open manner to supporters while sticking closely to a script.
English - 2.1
English Literature - A* English Language - A* Mathematics - A* Latin - A* History - A* French - A Biology - A Chemistry - A Physics - A Art & Design - A
English Literature - A History - A Art & Design - A History of Art - A Critical & Contextual Studies in Art - A