About me
Experienced Operations Coordinator across different industries going through Transport, Logistic and Warehouse to the Automotive Sector as Parts Coordinator, Quality Control Leader and mainly Workshop Controller. On every position through the years, has added additional effort focusing in process improvement, analysing the actual process and the department efficiency, changing for a better, simpler and quicker systems. Before hearing about Salesforce, used to apply simple tools as Excel tables to cross information and offer live updates to different departments, creating input screens for simple use, digitalising physical archive records making them searchable using a simple interfaces, apply validation rules and user-friendly environment to ensure staff with no computer experience feel comfortable using the system. Currently preparing for the Salesforce Admin test with Trailhead Progress on: https://trailblazer.me/id/jdeoliveira
Work history
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Workshop ControllerGrange Jaguar Land Rover
- Roebuck Rd, Hainault, Ilford IG6 3HR, UKFull Time
Managed 15 bay busy workshop liaising along with Sales Department for the Preparation process of New and Used Vehicles. Built a shared spreadsheet to allow Service Advisors and Sales Executive to access real time information with the key items each department needs to see separately. Organised the storage logistic for Sales Vehicles improving the time taking to move vehicles between compounds and to store them in handover date order allowing to use the maximum capability of storage space providing easy access and accurate location of vehicles in different compounds.
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New and Used Vehicle Preparation ControllerStratstone Jaguar Land Rover
- Roebuck Rd, Hainault, Ilford IG6 3HR, UKFull Time
Managed New and Used Vehicles Preparation Centre covering the entire pre-sales process, including new vehicles inspection and transport damage claims dealing, factory standards checks as Battery Care and 30 days storage cycle inspection, job cards raising and internal invoice process. Analyzed used vehicles health checks and preparation estimates ensuring all mechanical work is covered as per Factory Standards Approved Vehicles Program. Ensured workshop efficiency making best use of resources complying with quality standards without compromising scheduled delivery dates. Keep Sales Team updated about preparation progress using an integrated self-created worksheet that automatically separates the info for each department. Liaised with Parts Department in order to keep ahead of outstanding work.
Achievements: Winner of the Extra Mile Award for November 2014. Successfully accomplish deadline dates using the minimum of extra resources and ensure a smooth running of the workshop on one of the most important and busiest period for Sales Department, the new registration months.
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Skills
- Salesforce
- Advanced Excel
- Process Improvement
- Process Development
- Process Design
- Automotive
- Interface Design
- User Interaction
- Data Input
- Digital Analytics
- Analytic Skills
- Reporting Analytics