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SAGE Publishing have more than 200 societies on their records, with each society ranging from having only 50 members to having over 1000 members. My long term responsibilities involved ensuring that the arrangements set in place for each society by SAGE are maintained throughout the calendar year. My day to day responsibilities involve responding to customer enquiries through email and over the phone, processing credit card orders over email and over the phone, and liaising with the various contacts at the societies. My time at SAGE taught me about the professional responsibilities and attitudes that are required to work at an international cooperation, and I can say that it has been very beneficial to my professional conduct and work attitude.
My time at Hodder Education was spent working as part of the digital support team. I had to quickly learn about the digital service and digital resources that Hodder Education offered in order to be able to offer technical support for both customers and members of staff. I had many administrative duties as well; I had to manage and maintain the website, and offer administrative support using the admin software SAMS. I had to learn how to do this quickly, because this period was one of the busiest of the year for Hodder and, with the help of my team, I was successfully able to make sure that customers were reliably informed and that orders were efficiently processed.
2:2 BA with Hons