Developed a thorough working knowledge of computerised booking systems. Monitored and checked linear campaigns on a daily basis concerning TVR's, CB, PIB, strike-weights and time-band statistics. To book campaigns in the most efficient manor tailored to correct viewing audiences in order to maximise capacity and revenue. In conjunction with this, attending meetings concerning debt plan in order to allocate relevant credits and debts to different agencies and individual advertisers in order to fulfill reconciled yearly deals. To ensure advertising campaigns are booked and delivered to the corresponding delivery levels. To understand and prioritise any late problems highlighted by the Sales and traffic teams such as sensitive programming and copy issues. Provide advice to Sales Assistants on the conflicting demands between Sales, Ratings & Traffic. To have the ability to communicate effectively across multiple departments.
Consistently achieve or exceed monthly and quarterly individual sales plan. Strengthen and develop relationships with existing customers. Sell to NEW Tiffany customers, utilizing E-cards and other customer engagement tools as appropriate. Fully support and align with all key business initiatives and new product launches. Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities. Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation, Visual Merchandising and proper under-stock organization. Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.
Main rules include: Cashier, possessing knowledge on luxury products ranging from caviar to leather goods, laying out displays in a presentable manner befitting a luxury retail environment, up-selling to customers and providing high levels of customer service. Working at Fortnum and Mason has given me experience working within a high end luxury environment and being able to cater for the customers every need. Furthermore, I have become a quick learner in collecting knowledge about a wide variety of products in order to assist clients with any questions they may have.
SLII Situational leadership
Circus Street digital media training
Physics, History and Economics