About me
Communication and Public Relations graduate with experience in Marketing, Events and Operations Management.
Extremely organised self-starter who thrives in highly pressurised environments. A confident, clear communicator always willing to go the extra mile with contagious enthusiasm.
I enjoy interacting and building relationships with both clients and internal stakeholders as much as evaluating results, updating procedures and devising new opportunities to optimise and improve business strategy. I pride myself on my analytical thinking, my thoroughness and my ability to deploy performance-driven solutions using a rational, yet creative approach.
Projects
Work history
Operations Assistant & Customer Service
Working in London's biggest record shop has been an invaluable addition to my working experience. I refined my customer service skills and have vastly broaden my music knowledge and my understanding of the industry from the label and distributor perspective.
Moreover, I helped promoting the brand through various branded events, including planning, organising and executing the successful Record Store Day event.
Operations Manager
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TSA Artists is a global booking agency representing world class talent within electronic music.
I honed my organisational and management skills at TSA leading the operations department and managing day-to-day activities to ensure the smooth operation of the various processes that contribute to the production of goods and services of the organisation.
I increased both customer and client satisfaction by conducting a process mapping initiative that notably increased the efficiency of the operations team, their external communications and the quality of their work.
Main duties included:
• Coordination and supervision – Coordinate, manage and monitor the workings of the operations department. Delegate tasks and accountabilities. Establish work schedules. Supervise and evaluate performance to ensure the quality and consistency of the team’s output.
• Client and Customer Service – Manage artist relationships by providing all the necessary support in an assertive and timely manner. Manage customer support by addressing and solving queries, explaining company’s policies and procedures and ensuring communication is provided in line with company standards.
• Accountancy and Bookkeeping – Keep up with administrative tasks, issue contracts and booking fee invoices, chase payments, balance bank accounts, issue expense reimbursements and artist statements, produce VAT turnover reports and work closely with the accountant to ensure tax compliance.
• Human Resources – Plan and organize recruitment and placement of required staff. Manage and develop the internship program within the operations department. Train and supervise staff to achieve Best Practice business performance.
• Best Practices – Liaise with higher management and directors. Assist in the development of strategic plans that contribute to long-term operational excellence. Improve operational processes and policies in support of organizational goals. Monitor adherence to rules, regulations and procedures.
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Skills
- Marketing PR
- Music
- Account Management
- Brand Strategy
- Client Services
- Events PR
- Problem Solving
- Production Management
- Project Management
- Event Execution
- Event Organisation
- Event Planning
- Communications
- Creative Events
- Thoroughness
Education
Communication and Public Relations BA
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