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Communication and Public Relations graduate with experience in Marketing, Events and Operations Management. Extremely organised self-starter who thrives in highly pressurised environments. A confident, clear communicator always willing to go the extra mile with contagious enthusiasm. I enjoy interacting and building relationships with both clients and internal stakeholders as much as evaluating results, updating procedures and devising new opportunities to optimise and improve business strategy. I pride myself on my analytical thinking, my thoroughness and my ability to deploy performance-driven solutions using a rational, yet creative approach.
Working in London's biggest record shop has been an invaluable addition to my working experience. I refined my customer service skills and have vastly broaden my music knowledge and my understanding of the industry from the label and distributor perspective. Moreover, I helped promoting the brand through various branded events, including planning, organising and executing the successful Record Store Day event.
TSA Artists is a global booking agency representing world class talent within electronic music. I honed my organisational and management skills at TSA leading the operations department and managing day-to-day activities to ensure the smooth operation of the various processes that contribute to the production of goods and services of the organisation. I increased both customer and client satisfaction by conducting a process mapping initiative that notably increased the efficiency of the operations team, their external communications and the quality of their work. Main duties included: • Coordination and supervision – Coordinate, manage and monitor the workings of the operations department. Delegate tasks and accountabilities. Establish work schedules. Supervise and evaluate performance to ensure the quality and consistency of the team’s output. • Client and Customer Service – Manage artist relationships by providing all the necessary support in an assertive and timely manner. Manage customer support by addressing and solving queries, explaining company’s policies and procedures and ensuring communication is provided in line with company standards. • Accountancy and Bookkeeping – Keep up with administrative tasks, issue contracts and booking fee invoices, chase payments, balance bank accounts, issue expense reimbursements and artist statements, produce VAT turnover reports and work closely with the accountant to ensure tax compliance. • Human Resources – Plan and organize recruitment and placement of required staff. Manage and develop the internship program within the operations department. Train and supervise staff to achieve Best Practice business performance. • Best Practices – Liaise with higher management and directors. Assist in the development of strategic plans that contribute to long-term operational excellence. Improve operational processes and policies in support of organizational goals. Monitor adherence to rules, regulations and procedures.
The Secret Agency is a development of the legendary London music event secretsundaze. After 11 years of succesful events and strong relations formed with both artists and promoters across the world it seemed like a logical progression. The Secret Agency became TSA Artists at the beginning of 2014. I sharpened my organizational skills and my ability to meet deadlines by using time and resources wisely in order to maintain the workflow within the operations team, provide full support to the main bookers and deliver all the artist itineraries with accuracy and on time. Also gained a broader and deeper vision of the different roles in the industry by dealing with many local and international promoters every week.
During my years at university in Madrid I got involved in music. Formed a band, played many gigs, recorded an album, shot a couple videoclips and had great fun. One of my biggest projects during that time was planning, organising, promoting and executing a urban festival and its surrounding events for 2 years in a row, just before relocating to London. I hosted cutting edge artists, street art exhibitions, breakdance battles and food stalls in several venues and urban spaces, gathering circa 1000 people in each edition. I worked closely with local authorities and gained a number of sponsors and the attention of the media. It was a fantastic learning experience.
AMV hispania is a leading insurance company that specialises in motorbike and quad bike insurances. I developed excellent organizational skills planning, organising and executing diverse branded events, including prosperous brand presence at three MotoGP World Championship races - Jerez, Catalunya and Aragón - and the spanish round of the XTrial World Championship. I mastered my communication skills monitoring brand awareness and managing and promoting the brand's online presence, achieving a remarkable strengthening of the customer relationship. Main duties included: - Manage and develop social media content strategy - Create original content for the blog Territorio AMV - Write engaging news pieces for the monthly newsletter - Monitor ambassadors and sponsored events awareness and performance - Plan and organise Facebook contests - Liaise with specialised media