Work history
Duty Officer
London, United KingdomFreelance
o Reception and Customer Service in a Theatre setting, first point of contact for both staff and public
o Box-office duties using Spektrix, knowledge and promotion of programme
o Responsible for Opening and Closing the Building, safety, security and care of the Venue and customers.
o Ensuring the building is operating effectively and safely, acting as Emergency Controller in the event of an emergency and co-ordinate the evacuation of the building safely.
o Overseeing Bar staff, Ushers and Volunteers and responsible for cash-ups of bar & box office
Hires and Event Coordinator
- London, United KingdomFull Time
Responsibilities include:
o First point of contact for hire and event enquiries. Responding as appropriate.
o Support the delivery of events with hirers, particularly banqueting and fundraising events.
o Manage and schedule artsdepot’s third party courses and classes
o Liaise with Visitor Services and Technical teams to ensure event information is passed on and events are executed in line with clients’ expectations.
o Maintain high levels of customer service and customer satisfaction aiming to retain valuable clients.
o Complete events administration tasks including using Artifax, keeping accurate records of all events.
o Negotiating and issuing hires contracts
o To up-sell catering and other services ensuring maximum net value from customer relationships
o Assist the Hires & Events Manager in meeting budgets and targets, ensuring effective use of resources.
o Liaise across teams to ensure scheduling needs are met and a balance is achieved between the business and artistic targets of the organisation.
Skills
- Events
- Theatre
- Office
- Operations
- Client/customer Interaction
- Admin
- Coordination
Education
Event Management Diploma
- London, United Kingdom
Basic Event Management modules overlapped with PA Diploma
Additional modules included Event Management Essentials, Costing & Pricing, Marketing Essentials & Go Make a Difference
Executive PA Diploma
- London, United Kingdom
Modules in Advanced Microsoft Office Skills - Word & Excel, Access, Outlook, Power Point
Touch-typing, Audio Transcription, Meetings and Minute Taking, Business Document Production
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