Work history
Business Development Associatenkoda Ltd
- London, United KingdomFull Time
- Established and nurtured strong relationships with new clients, while proactively expanded, managed and preserved existing and new client connections in Spain and South America. Additionally, I provided
exceptional customer support, ensuring that clients received timely assistance and resolutions to their
inquiries and concerns which further strengthened client relationships and contributed to increased
satisfaction and loyalty.
- Served as the primary point of contact for prospective clients in the United States and various European countries by completing over 120 cold calls a day.
- Systematically compiled and maintained client information in the CRM database.
- Planned, devised and executed effective sales strategies, client service and retention plans, replicated and embedded as BAU across the nkoda’s commercial team, and conducted thorough analysis of sales data to provide insights and recommendations to management.
- Collaborated closely with other teams to implement growth strategies and ensure alignment across all departments.
- Demonstrated exceptional project management skills by successfully handling multiple concurrent projects while consistently meeting deadlines.
Music Content Coordinatornkoda Ltd
- London, United KingdomFull Time
- Successfully enhanced the metadata curation and publishing system, resulting in a substantial increase in the monthly volume of newly published pieces from 200 to nearly 500 (+250%).
- Thoroughly documented the newly implemented publishing system and created a curated onboarding page to facilitate efficient knowledge transfer.
- Maintained a meticulously organised database encompassing scores, composers, instrumentation, chamber music groups, and related information.
- Provided valuable support to management in the development, implementation, and optimization of new organisational folders for the entire existing catalogue, comprising over 110,000 pieces.
- Assisted management in streamlining the onboarding process for new hires.
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Skills
- Sales Analysis
- Sales Strategy
- Cold Calling
- Music Publishing
- Data Collection
- Data Entry
- Customer Management
- Customer Service
- CRM
- Problem Solving
Education
MPerfGuildhall School Of Music & Drama
- London, United Kingdom
- Graduated with Distinction and Concert Recital Diploma.
- Selected as one of the outstanding students to represent the School in the Carnegie Hall, New York.
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Research Master Arts & CultureConservatorio Superior de Musica Oscar Esplá de Alicante
- Alicante, Spain
- Graduated with Distinction.
- Masters dissertation title: Critical comparison of the musical writing technique of the woodwind section between Gioachino Rossini and Josep Melcior Gomis.