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Assistant Hall Manager at Connaught & College Halls, UoL - Managing staff onsite (Security, Housekeeping, Maintenance, Catering) and make sure all parties have all information required to perform their duties - Student registration – 600 x students across two halls. Prepare and send out all welcome information, managing the check in process and answer all related queries - In charge of organising the annual 3 x day training for the Intercollegiate Halls’ ‘senior members’, including booking external and internal speakers (modules such as First Aid, Mental Health Awareness, Drug Awareness, Conflict Resolution, Equality & Diversity), managing room bookings (layout, equipment, catering) and prepare and purchase all event materials and event schedule - Organise and host ‘Open Days’ and arrange visitor tours of the halls - Manage room allocations of B&B summer guests and summer school students - Booking meeting rooms for heads of department and ensuring rooms and equipment are correctly set up - Answering email queries and patching through calls - Liaising with suppliers, obtaining quotes and purchasing items for the Halls - Acting as Hall Manager in Hall Manager’s absence - Project management of Hall refurbishment - Dealing with Metropolitan police and head of Security in matters that require presence of Hall Management - Carry out monthly H&S inspections and cleaning inspections
- Carry out telephone surveys on behalf of Nissan Nordic to collate information on how they can improve their customer service - In charge of all editing and translation work for the Norwegian team - Monitoring of all the Norwegian employees to ensure that interviews were performed to a high standard - CATI experience, excellent telephone manners and communication skills
- Liaising with vocalists and clients on phone and email - Booking meeting rooms for company management - Managing company calendar - Preparing contracts for clients - Proof reading contracts and other promotional material - Arranging travel and accommodation for management - Organising and distributing incoming mail
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