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Work history

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Support ManagerCharlotte's Holdings
Sep 2018London, United KingdomFull Time
Charlotte’s W5 is the newest restaurant within the Charlotte’s Group, working closely the General Manager and the Accounts, Human Resources and Reservations teams, undertaking the daily set up of the venue, and the daily running of the days service as well as taking care of all phone calls emails, events and enquires with regards to the venue/venues within the company. - Managing food/floor service - Hosting - Meeting and interview bookings - Concierge style service - Contacting suppliers – point of contact to resolve any issues. - On site recruitment - Company Inductions - Reservations, booking and Event Management - Health and Safety – OHS - Assisting both General Manager and Operations Managers with weekly audits – find and organize resolution of outstanding maintenance issues - Stock take, management and handling – Comtrex - Invoicing and credit notes Duties include - Opening site - Maintain a high level of customer service at all times - Helping with maintenance - Answering and directing calls - Customer service - Invoicing - Operations and Recruitment - Staff training - Events booking and planing
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Executive ConciergeFirst Contact
Apr 2018 - Aug 2018Melbourne, AustraliaFull Time
First Contact is one of the leading corporate concierge service in Melbourne, I have worked closely with many prestigious sites all over the city. Working closely with corporations and building tenants. The daily running of the various site within the company. - Work place services - Floor walks - Meeting room bookings and management & setup rooms as per - Concierge style services and requests - Storage area management - IT support – PC’s mobile phones, Bluetooth, printers, sign on issues - Agile office support – coordinate dynamic office layouts & relocations - Inductions – welcome and show new starters around the office, assist them with setting up passwords, PINs etc. - Ensure stationery cupboards are stocked and Mailroom management - Locker allocation and Management - Work station support – Adjusting desks, chairs - Assisting with access to and the management of end of trip facilities - Weekly audits – find and organize resolution of outstanding maintenance issues Duties include - Opening reception and sites - Maintain a high level of customer service at all times - Helping with facilities and maintenance - Answering and directing calls - Dealing with security team for employee’s access - Mailroom and parcels including sending and receiving/delivery

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Skills

• Social Media Marketing
• Recruitment
• Events Admin
• Events Planning
• Staff Management
• Marketing