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- Ensure product information, site UX and SEO are optimised to increase organic traffic - Evaluating and analysing sources of revenue on Google Analytics - Uploading new collections and merchandising the Shopify website - Working with the creative team to implement website redesign and adjustments - Building and managing email marketing campaigns - Drafting newsletter and social media content calendars to increase brand exposure and impressions - Producing content copy for products, webpages, brand journal, newsletter subject lines and look-books - Proposing new ideas and assisting with visual concept for social media platforms - Upload relevant social media material with suitable captions and distinctive voice of brand - Providing assistance and styling advise at photo-shoots - Managing social media platforms and responding to comments or messages - Working on Adobe Photoshop and Illustrator to prepare and produce imagery assets
- Processing orders in an efficient and timely manner - Responding to enquiries through email, telephone and LiveChat - Updating and refreshing the website with the latest merchandise - Creating and pitching new ideas at weekly meetings to optimize online activity - Working on Magento and Eurostop to manage product catalogue and update order statuses - Marketing upcoming collections on various social media platforms - Drafting ideas to send out to subscribers of the newsletter - Preparing outfits and looks for photo-shoots and digital look-book - Running audit reports to capture financial information for reports
- Providing first class customer service to VIP and celebrity clients - Remaining patient and being an empathetic listener - Holding a can-do attitude in every task - Liaising with team members to coordinate merchandise on shop floor in relevance to fashion trends - Maintaining strong customer relationships through follow-up emails and calls - Updating information board with media coverage of Anya Hindmarch around the globe - Contacting local magazine houses with latest collection information and special in-store event dates
Meeting sales targets, visual merchandising, reporting to senior management, completing sales, greeting and meeting customers, going the extra mile, closing sales, providing outstanding customer service, stock and inventory check
Non-paid voluntary work, maintaining discipline throughout events, remaining patient with customers, being the first stop of help, resolve issues efficiently, ensuring events run smoothly
Assist events manager, booking clients over phone, email and face to face, pitching ideas, promoting events via social media platforms, engage in networking of events
Accounting, managerial economics, marketing and advertising, Korean, Korean culture and history, Managing the economies of Japan and Korea