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Katherine Chan

E-commerce Executive

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  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsMarketer - Client Services - Social Media Strategist


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  • Fashion
  • Advertising
  • Events
  • Marketing PR
  • Administration
  • Design
  • Indesign
  • Photoshop
  • Powerpoint
  • Assistant Admin
  • Customer Service and Sales
  • Language Other Than English: Chinese
  • Illusration
  • Customer Service Assistant
  • Language: Korean

Work history


ECommerce Web Analyst

La Coqueta Kids

Nov 2016
  • London, United Kingdom
  • Full Time
  • - Processing orders in an efficient and timely manner - Responding to enquiries through email, telephone and LiveChat - Updating and refreshing the website with the latest merchandise - Creating and pitching new ideas at weekly meetings to optimize online activity - Working on Magento and Eurostop to manage product catalogue and update order statuses - Marketing upcoming collections on various social media platforms - Drafting ideas to send out to subscribers of the newsletter - Preparing outfits and looks for photo-shoots and digital look-book - Running audit reports to capture financial information for reports


Brand Consultant

Anya Hindmarch

Jun 2016 - Nov 2016
  • London, United Kingdom
  • Full Time
  • - Providing first class customer service to VIP and celebrity clients - Remaining patient and being an empathetic listener - Holding a can-do attitude in every task - Liaising with team members to coordinate merchandise on shop floor in relevance to fashion trends - Maintaining strong customer relationships through follow-up emails and calls - Updating information board with media coverage of Anya Hindmarch around the globe - Contacting local magazine houses with latest collection information and special in-store event dates




Aug 2014 - Dec 2014
  • Full Time
  • Meeting sales targets, visual merchandising, reporting to senior management, completing sales, greeting and meeting customers, going the extra mile, closing sales, providing outstanding customer service, stock and inventory check



Excel London

Oct 2012 - Oct 2014
  • Full Time
  • Non-paid voluntary work, maintaining discipline throughout events, remaining patient with customers, being the first stop of help, resolve issues efficiently, ensuring events run smoothly


Junior Events Assistant

Boutique Group

Sep 2012 - Jun 2014
  • Full Time
  • Assist events manager, booking clients over phone, email and face to face, pitching ideas, promoting events via social media platforms, engage in networking of events



International Management Japan and Korea

School of Oriental and African Studies University of London

Sep 2012 - Jul 2015
  • Accounting, managerial economics, marketing and advertising, Korean, Korean culture and history, Managing the economies of Japan and Korea